Drivo Rent A CarReviews of drivo.com

I am shocked and jealous other people have had good experiences w Drivo. I dealt w the guys at the Elmhurst location and recieved horrible service. Firstly I paid for the 8 day rental in advance (1st mistake). On Christmas after a cancelled flight and luggage being lost I showed up to pick up the car and got slammed with another bill over $400 for insurance and fees. WHAT? I paid $850 for an economy rental w filthy windows and out of date car- i couldnt produce my insurance info on Christmas Day and mine was in the luggage that southwest lost so I couldn't produce it on the spot. I was dismayed w how they spoke to me not caring about the loss I was already dealing with ( everything for my kids Xmas was in my luggag) I wanted to cancel my reservation. They said I could not because I already paid!!!!!!! The next morn8ng I got the insurance paperwork emailed to me and called Drivo to email it to them and they told me nope can't do it because I already paid!!!!!! Does this make any sense? No. I've dealt w this before and other rental co.panirs would switch I surance w a smile. What is the problem with you people? I was strong armed into doing business w you! It won't happen again at this rate. I feel completely disregarded and disrespected.

Diana is a great help with picking out a car. She is very nice and I am appreciative of her customer service.

I rented a GPS from the company and it did not work. I got lost on the way from the airport for an hour and a half. I complained about it and they told me that they would refund me for the BROKEN GPS but all they refunded was half. THIS IS A DISHONEST COMPANY BEWARE! RESPONSE TO DRIVO'S REPLY- I reached out to customer care before leaving this review and they weren't very helpful. I spoke to Nick Kim (See request numbers 18688 and 19065)

Absolutely the worst car rental experience I have had. At pick up was advised that I need full coverage. Had already reserved with extra insurance. Guy behind counter kept insisting that I had to have it. Got the car and it rattled everywhere. Alignment was off. Sad for a vehicle with only 40k. I was told to return the car at 7am and a shuttle would be there to take me to airport. I arrived at 6:50am. Shuttle was parked and no workers around. I waited until 7:30am and thankfully the place next door had a shuttle show up. This caused me to miss my flight and I had to wait 4.5hr at airport for the next flight. I missed my kids Christmas program!! The whole experience was terrible. I have never had to give a review like this but this one warrants it!

Had a great experience at drivo JFK very quick and easy , rental agent Mey was nice and helpful with the process give them a 5/5

Quick service

I had leave a good review To y’all company drivo today since I couldn’t give any money to the the people that help me at drivo.they made The process Smoothly and easy going and out thing all fit in my budget left Happily and a 2022 Corolla .thanks again IAN MARTIN ..I’ll send anyone there any day ..

It was a last minute rental. I rented it for Thanksgiving weekend. I wanted a compact or economical car but they ran out. They offered me a mid-sized SUV but it looked like a sedan with a hatchback for twice the price but I took it because I need it. I would like some clarification on the insurance policy. When I rented it on line and paid in advance it paid $11 per day for insurance. When I went to pick up, they said that insurance was not enough and had to cancel and get $16 day insurance. The vehicle was great, it ran good without any issues. Farruich checked me when I returned the car. Farruich excellent. The experience was quick and easy. I will definitely use Drivo again in the future.