Drivo Rent A CarReviews of drivo.com

RENT FROM SOMEWHERE MORE REPUTABLE. I saw the mixed reviews and I regret not listening to those saying do not rent from here. They gave me such a hard time when I arrived to pick up the car, adding on extra fees, and making me feel bad for not wanting to use their insurance. They basically tried to scare and threaten me saying “if there’s any small scratch or dent on the car then we have to report it to your car insurance and it will be on record permanently.” Then they finally hand me the car & it is already full of scratches & dents. I took photos and videos with the fear that they would try to blame one on me & screw me over. Another issue was I accidentally booked the car for 5 days instead of 4 and initially the dude said he couldn’t change it, that I could return the car on the sooner date but that he would still have to charge the 5 days. I demanded to speak to a supervisor and he went to the back and God knows if he spoke to anyone, he came back out saying the supervisor was able to alter it and he read me the rates again and THEY WERE THE EXACT SAME. I told him you just said the same exact prices and he REFUSED TO ADMIT IT. He just kept trying to make lame excuses to make me feel crazy like a misheard. I was in there for almost an hour before finally getting the banged up car. Awful. Then when I went to return the car on off hours, I had been given the incorrect number for the shuttle and I had to literally flag a shuttle down in the rain for them to take me to the airport.

I went through Expedia and booked a car through them. My mistake that I went with the option that they choose the type of car. A week before I rented a car from them at the same rate which went ok but I had chosen the category. This time, with their option to choose, they give you the most damaged and older car. The rate again is the same so I am not paying less money by any means and expecting something extraordinary. When I voiced my concerns, then they exchanged for even a worse and older car because at this time it became a personal issue for them instead of being fair. They lied over the phone several times, made me go back and forth between LaGuardia and JFK locations and yet did what they did because they had the control. Very unfortunate that they treat different people differently. If you have white privilege, you’re probably good to go and will get a decent car. Otherwise, it’s on their discretion how you get treated.

Genuine service and refund amount

Dont ever rent from this company they are the worst !!!. They are scammers and everytime you ask for a manager all they get on the line is the same man . He is extremely rude and has no customer service skills. I rented through priceline they charged me $20 a day , When I arrived to the location the lady said i will give you a upgrade for $8.00 more a day. But in the end we paid $20.00 a day for the original vehicle and then $28.00 for the upgrade . Also we wre told when we got there that the the vehicle is not unlimited miles that we have to pay $10.00 a day extra in the end when we handed the vehicle in we were charged $20.00 a day when i asked the manager what is this he said $10.00 for the miles and $10.00 surcharges daily for the miles . Plus all the other charges they added on. I will take thsi to consumer affairs as a comppany owner myself I dont go around lying or scamming my customers.

Mr. Dios took care of me from start to finish and he was well educated on setting me up on my car rental everything went smoothly. Thank you for your great service.

Overcharged at the LaGuardia Airport location. The agency claims that returning the car at 8PM instead of 7:15PM entitles them to charge me for an extra day (and for an extra day of SLI insurance!). When I was returning the car no one mentioned anything about being late or any extra charges being incurred. All I was told was "great, everything is in order." The extra day charge was added surreptitiously, hoping I would not notice. The agency also did not provide me with an updated invoice at the time I dropped off the car, which is unusual, they always sent me a copy of the invoice within minutes of car drop off. Basically they scammed me out of $60.

I've rented from the Brighton Beach location a few times now and it's always been very efficient and seamless. The people at the counter are always very nice and professional. I will definitely rent from them again.

Got robbed at the Newark counter. Made a reservation in advance for a full sized car for the period 12/26/22 - 12/29/22. The reservation summary quoted $209.34 for the 3 days @45.92 per day + other incidentals. Flight got cancelled, and arrived at the Newark counter only on 12/28/22 at around 10 am. Gave the agent my confirmation number, and told him I'd be dropping the car back the next day (12/29/22). The agent told me that they did not have a car just for one day. I asked him to honor the original reservation for 3 days, and it was ok to charge me the full amount. The agent apparently made a new reservation that came to $481.97 for 2 days (since I'd be bringing the car back after 24 hours i.e after 10 am the next day). He even added CDW, roadside assistance and liability. I told him I don't need those since I already had those, and had additionally purchased renter car damage insurance just for this booking. But oddly the agent kept repeating that whether I chose CDW, roadside assistance and liability, or did not choose to do so, the charges came with the reservation. It was important for me to be somewhere that same day and hence made the decision on the spot it was more important for me to be where I had planned to be, than to waste more time at the Drivo counter, and so told the agent to do what he wanted to do, and just get me the car. After the trip, and once settled back home, I did call up Drivo customer care and explained the situation, hoping they could do something, but the line just went silent after around 30 minutes into the call with me explaining the situation.. My advice to folks, Drivo is the equivalent of a hole-in-the-wall operation among car rental companies. Go for more established ones like Enterprise, Avis, etc. even if it means a few extra bucks. They do indulge in predatory pricing too, but are more professional and the situation like I described above would never happen.