Drivo Rent A CarReviews of drivo.com

Do not rent from this place. You get what you pay for and you’re better off spending a little extra money on a rental and getting a better car and experience. Trying to find the rental car place was impossible and took me almost 2 hours from when I landed until I was in my rental car. Having to walk far then take a train followed by a bus is just inconvenient. Only to get to car rental desk and be asked not just for proof of insurance but entire insurance policy so they can see everything on it and try and sell me on more insurance. Got in my rental car which smelled like smoke and had a cigarette butt hole in back seat. Shortly after driving off my light came on and tire pressure was low in all 4 tires and I had to stop somewhere to fill it up. Had to arrive back with rental car earlier than I should have to plan for all the extra time it took to get shuttle and train back to airport. Do NOT rent from here.

The staff did a great job on attending to my needs, car was clean and good on gas. Getting in and out is very important to my time management and they got me a car within minutes. There was no line and the shuttle picked my family and I up right when we arrived.

Izzy and Bawa were amazing they gave me a lot of tips

Izzy was good

Quick service and great new car. Nice customer service too.Joe was my agent. Ask for him.

Akbar the best and always helps out great company

Nowadays most retail businesses are overly warm and friendly to their customers, but not so at this place. From the get go I was made to feel like I was an adversary. I made my booking through an online travel agent. I prepaid for a car rental that was lower than competing big name (Budget/Avis etc) rental companies. When I arrived at the office to get the car I had to show the credit card I used to pay for the booking and also show that the card was actually the one I paid with. So I had to access my credit card app and show that the fee was charged to my account. Then the ACE/Drivo rep scrutinized my personal auto policy and found that I don’t have collision coverage. I said my credit card covers vehicle collision damage and I showed him a copy of the credit card terms. He informed me that they don’t allow “split coverage” so I would have to buy collision through them, at an additional $30/day! Later I learned from the contract the coverage included a $1500 deductible. It seems splitting the coverage is okay when it is split with them. When one is traveling and prepays for the rental car one has limited options. I couldn’t just walk away and abandon my prepaid rental because it was non-refundable. I was unable to reach the online booking agent by phone, so I was forced to pay it, but under protest. I had no other reasonable option. I was given a new Toyota hybrid. But I took pictures of every little nick to make sure I wouldn’t be charged for any possible hint of damage. I say buyer beware! You may be tempted to select their cars because you will be saving a few bucks, but be prepared for a fight with the staff to avoid additional costs.

Total scam. This company will play a ‘shell game’ with money they steal/overcharge/hide from customers. We had to fight them AND Rentalcars.com and Ace Rental car for 2 months to get our money back. They are SCAMMERS and deserve to be underneath a prison.