Drivo Rent A CarReviews of drivo.com

Said was a great inspection agent checked the car good and made sure the Shuttle waited for us, great experience 👍

Awful experience, start to finish. On arrival, it took me over 90 minutes from airport terminal to leaving the parking lot. After a week long trip, there was a snowstorm and I had to push my flight back 24 hours. I asked the cost of extending my reservation by one day, and I was quoted *800 DOLLARS*. A reasonable fee is understandable, but not that. They were clearly trying to take advantage of a difficult situation.

Everything about this place is HORRIBLE !!! We got into JFK first they are off the airport which is typical anywhere. BUT waiting 20-25 min in the freezing cold weather is not customer service. We get on the shuttle and arrive and I give them my reservation confirmation number and they say they have to run a credit check. They go on to say my credit was denied. I have great credit. They cancel my reservation. Not even blinking or trying to help out. So my husband proceeds to do it under his name and same. They proceed to say they can go ahead and do a new reservation (at this point where are going to go ) they up the amount that we were originally supposed to have and charged an upgrade fee which just notice today after we get the bill. NO PAPERWORK ONCE WE LEFT THE RENTAL PLACE. NEVER AGAIN !!!! The guy at the counter did not even try to help out at all. Just basically looked away. Then dropping it off had to wait for someone to come to the gate for at least 15 min The only good thing I can say was the car was brand new. But of course we paid for that with our upgrade we didn’t know about.

THIS IS THE BEST place ever , (Alex and Tahmid) Basically there was a cracked on the windshield , and it expanded ALL THE WAY ACROSS, and I didn’t notice it until it got super big. The only things that the insurance doesn’t cover was the windshield and tires… and they could have easily charge me 500$ for the replacement But we’re honest and said that the cracked was there before and change the car FREE OF CHARGE THIS IS A BUSSINESS YOU CAN TRUST 100%

WE RENTED A CAR FROM DRIVO ON SEPTEMBER 9TH 2025. WE NEEDED A INSTANT RENTAL DUE TO A LOSS IN THE FAMILY. WE CHOSE DRIVO AT JFK INTERNATIONAL AIRPORT BEST LAST MINUTE PRICE DUE TO SAME DAY PICKUP. STAFF PICKED US UP AT JFK AIRPORT GOT CAR IN MINUTES AND DROVE AWAY TO BE WITH OUR LOVED ONE. THANK YOU STAFF FOR YOUR COMPANION AND HELP. MY past reviews were negative claiming there were damages on return of the rental. Working with customer service Drivo all claims were droped and the issues were resolved. Thank You

On September 17 I rented a car from Drivo renter car . A chevy Malibu. On September 19 I return the vehicle they claim I damaged The glovebox door. Now there claims dept has contacted me and wanting me to pay for a damaged glovebox door for the amount of $384.00. Ok I never opened or used the glove box had no reason to open the door I was the only one using the car. So now im arguing with them that this is a false claim trying to bill me for. I have tried contacting the manager and customer service but no help. They referring me to claims dept. Im so fed up with this company and their false accusations. I going to call the BBB and file a complaint.

We booked a car this morning We were assisted by JolalHe told us to wait for the car, we waited for 50 mins. People who came after us got their rental and left but we were kept waiting. I asked DONI about my status. He told us who helped meSo I went looking for Jolal. The back door wide open and I saw Jolal still there. I yelled at him and asked where my car was. He said he was in break and still has 10 more mins.So i came to the front to talk to my wife who was waiting in the waiting area. I saw Jolal was talking to somebody in the parking lot so I went went out to see him.That somebody said he is a supervisor (Masrafy)Masrafy said I was not supposed to go back and it a private property.We tried to explain him what was going on as he was supervisor. He told us we were yelling and so bad behavior,he will cancel our trip.Jolal went back to the front desk and we went back to talk to him about the car. He said he cancelled and he said Doni called us twice.But Doni never called us. In fact I reached out to DonNot only they cancelled our trip, the lied to us.we complained. Hope someone will look at the camera and take action by Drivo company. They cancel our trip with note the company-will not be able to proceed with the rental due to disrespecting a company employee. Drivo employees lie to us . Beware of Drivo at LGA. They are very bad and zero trust employees. 22-61 94th St East Elmhurst, NY 11369 United States

This place charged me so much for my EZ pass , 2 weeks later and still sending me a bill. This place is a rip off.. Very long wait on line. Only 2 people working, service is terrible, They charge a fee everyday for using your EZ pass .. Please don’t rent here. So many hidden fees. Wish I could give them 0 stars. They found away to make money off of customers through hidden fees.