Drivo Rent A CarReviews of drivo.com

They took 200 off of my deposit for a supposed nail in the tire. First of all I’m sure there wasn’t any because I checked myself and parked in their own garage to return it. Secondly other reviews also report this fraud as they lost 200 for low tire pressure…

5/5 Stars – Highly Recommend! ​If you want great prices without sacrificing service, this is the spot. The rates are the most competitive I’ve found, and the staff is incredibly friendly and helpful. They made the whole process fast and stress-free. ​I’ll definitely be back! ​Would you like me to draft a version specifically for a site like Yelp or Google Maps?

Title: Very Disappointed – Unethical and Misleading Practices at Drivo Newark I’ve rented from Drivo Rent a Car several times in the past and always had good experiences, but this most recent rental at the Newark, NJ location was completely different — and very disappointing. While waiting in line, I observed another customer speaking with what appeared to be a regional manager. The manager’s behavior was condescending, dismissive, and robotic, showing no empathy at all to a family clearly upset over their rental issue. The interaction held up the line for about 30 minutes, and the customer left saying the manager had ruined his vacation. It was a terrible first impression. When it was my turn, the representative who recognized me from previous rentals immediately began insisting that the economy car I reserved was too small for me and my 14‑year‑old daughter — even though we only had two backpacks. After a long upsell pitch, he convinced me to “upgrade” for an extra $10 per day, claiming he was doing me a favor because it’s “usually $20 more.” In hindsight, I regret agreeing. The worst part, however, was the billing and insurance issue. I explicitly declined their liability insurance and told the agent I would use my own primary insurance, as I always do. He nodded in agreement, and I trusted that. But later I discovered that I had been charged twice for the rental — once by my wife when she prepaid online, and again when the agent had me swipe my card twice at the counter. When I asked why, he said one charge was a “deposit” that would be refunded and the other was for the rental itself. That explanation was misleading and, in my view, dishonest. To make matters worse, the agent never asked for proof of my primary insurance, which further suggests they added their insurance without my consent. When we contacted Drivo’s corporate office the next day, we were told to dispute the extra charge, which is currently ongoing. In my opinion, Drivo uses deceptive and unethical sales tactics — taking advantage of tired travelers just off their flights who trust what they’re being told rather than reading through every line of fine print. The verbal explanations don’t always match the written agreements, and that’s a terrible business practice. I will be filing a formal complaint with the Better Business Bureau and Drivo corporate. Sadly, after years of being a loyal customer, I can no longer recommend this company. Stay away from Drivo — it’s a scam.

Horrible customer service. Still waiting on deposit from February 2026. I suspect they gave me a car with pre-existing damage that was covered with snow and ice and hit my insurance with a claim. (It was late, I was tired, and there wasn't any lights in the yard when I picked car up). Shame on me for not insisting on a walk around. I'll never use Drivo again.

(BRKJS-3678) Had a great experience with Drivo. Reserved a vehicle and was upgraded - Diyor was amazing assisting me with everything from explaining the process to walking me to the vehicle. A great rental - would recommend the Dumbo location!

I had an extremely disappointing and concerning experience with Drivo that I feel obligated to warn others about. Despite already purchasing insurance in advance and explicitly declining any additional coverage at the time of pickup, I was still charged an extra $171+ for insurance without my consent. This is completely unacceptable and feels deceptive. Additionally, Drivo placed a $200 refundable deposit, which has still not been returned even after I brought the car back on time, in perfect condition, with zero issues. To make matters worse, I returned the vehicle with a full tank of gas (even more than what was provided)—yet there has been no accountability or communication regarding my deposit. The situation gets worse: I had already added the rental vehicle to my personal toll pass, but Drivo charged me again for tolls along with penalties a week later. This is either gross mismanagement or intentional double-charging. The representatives at the desk were unhelpful and dismissive, and the entire experience felt like their business model relies on adding hidden charges and taking advantage of customers. At this point, I am seriously considering reporting these charges as fraudulent transactions and escalating this matter further. I strongly advise others to avoid Drivo unless you want to deal with unexpected charges, withheld deposits, and extremely poor customer service.

Absolutely and unequivocally unacceptable! I was charged for coverage that I declined after verifying my coverage with Statefarm, my insurance carrier. This action is absolutely unacceptable, and there should be no reason for such an error to have occurred. I am under the impression that this is common practice for DRIVO Rent-A-Car, and this experience has left a horrible first impression!

Izzy Joe is the best