DriveSmart Warranty Reviews | Read Customer Reviews of drivesmartwarranty.com

DriveSmart Warranty Reviews | Read Customer Reviews of drivesmartwarranty.com

DriveSmart Warranty reviews

593 approved reviews, newest moderated first

Angel V.
Jan 21, 2023
Scammers and liars
I was lied to saying my car warranty ran out January 14 which is a total lie Also they gave me a number to call in case I have any questions that I will be connected to someone live instead of a digital voice I’m waiting for my refund back now at first they told me it will take 7 to 10 business days which I was ok with but before I hung up the the they said it will take 30 to 90 days another lie they are scammers who buy information if car owners
Response from DriveSmart WarrantyMar 2, 2023
Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us or our affiliates were less than satisfactory. DriveSmart is solely the administrator for your contract, so we would only be able to assist with claims. Tulip Auto Protection is your selling company related to your contract. We do advise you to contact their customer service team at 800-351-6109 for assistance on your account. We have forwarded your concerns to them in the meantime
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DO NOT U.
Jan 14, 2023
FRAUD, DECEIT, PREYS ON THE ELDERLY
If I could give zero stars, I would! The guy who called took advantage of my elderly mother. She repeatedly told him to wait until her daughter got home to talk to him, but he continued to pressure her into purchasing a product she does not need. In addition, he is a liar. He told her he was from the Honda service department, and I know this because when I called back, he told me the same thing. I do not appreciate your people lying in order to make a sale. You can bet I am going to put you on blast and post my experience on every single website I can find!!!! Needless to say, I canceled the card, and the contract. Your people are liars, and you should be ashamed of yourselves.
Response from DriveSmart WarrantyMar 2, 2023
Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us or our affiliates were less than satisfactory. DriveSmart is solely the administrator for your contract, so we would only be able to assist with claims. You purchased your contract from a selling company related to your contract. Please call our customer service department 888-578-3711 and ask who your selling company was for your contract. Thank you.
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Kirt J M.
Jan 13, 2023
Your rep
Your rep. tricked me into buying this warranty. I had already purchased a warranty with another company. I guess I will chalk up my $195 (charged to my credit card) as a learning experience. He tried to pawn your service off as a warranty from Honda and bad mouthed the co. where I bought my policy.
Response from DriveSmart WarrantyMar 2, 2023
Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us or our affiliates were less than satisfactory. DriveSmart is solely the administrator for your contract, so we would only be able to assist with claims. Tulip is your selling company related to your contract. We do advise you to contact their customer service team at 800-351-6109 for assistance on your account. We have forwarded your concerns to them in the meantime.
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Kimberly C.
Jan 13, 2023
Great customer service
Very friendly, they try to find you the cheapest rate possible. They make sure all of your questions are answered.
Response from DriveSmart WarrantyJan 13, 2023
Hi Kimberly, Thank you for leaving a 5-Star Review with DriveSmart! We are glad that our customer care team was friendly and helpful in finding the best price that fits your budget, along with the best protection possible. We look forward to protecting your vehicle from any malfunctions or breakdowns! -Your DriveSmart Team
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Nigel Colin J.
Jan 11, 2023
satisfied found the staff courteous and…
I found the staff courteous and attentive they explained the details but I am still waiting for my welcome pack and my policy
Response from DriveSmart WarrantyJan 12, 2023
Hi Nigel, Thank you for leaving a positive review with DriveSmart! We are thrilled that our customer care team was courteous and attentive as they explained the details of your policy. You should be receiving your welcome pack within 7-days from the time you purchased your policy. If you do not receive the packet within 7-days, please call our customer service number. -Your DriveSmart Team
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Carrie
Jan 11, 2023
After I bought my new car
After I bought my new car, their team called me and told me that I was under a time crunch to finish securing my auto warranty coverage. I was skeptical, but when they handed the phone over to their manager, he instructed me that I needed to act quickly to ensure warranty coverage. He promised to call back later that day to answer my questions and wrap things up, which they never did. I will be immediately cancelling and seeking a refund. It felt predatory/scammy to push me into additional warranties for a brand new car with coverage through the maker.
Response from DriveSmart WarrantyMar 2, 2023
Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us or our affiliates were less than satisfactory. DriveSmart is solely the administrator for your contract, so we would only be able to assist with claims. Frontier Marketing is your selling company related to your contract. We do advise you to contact their customer service team at 866-699-6620 for assistance on your account. We have forwarded your concerns to them in the meantime.
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RICKEY RICARDO S.
Jan 10, 2023
The complete coverage package for my…
The complete coverage package for my car.
Response from DriveSmart WarrantyJan 10, 2023
Hi Rickey! Thank you for leaving a 5-Star Review with DriveSmart! We are so glad that our customer care team was able to provide a complete coverage package for your car. We value having you as a customer and look forward to protecting your vehicle from any breakdowns or malfunctions! -Your DriveSmart Team
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Peggy E.
Jan 7, 2023
Very helpful
Very helpful
Response from DriveSmart WarrantyJan 9, 2023
Hi Peggy! Thank you for leaving a 5-Star Review with DriveSmart! We are thrilled that our customer care team was very helpful. If you have any questions regarding your vehicle protection plan. Please don't hesitate to reach out! -Your DriveSmart Team
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