Canceled my 3-year subscription less than 12 months in out of nowhere due to "unforeseen economic circumstances." I had no issues with payments and car was being operated in perfect condition. They are clearly a start-up with no idea how to make a budget or run a trustworthy business. Recalled every subscription given out during 2022 across the country, no exceptions, because they're not making enough $$ on them. I should have known better.
DO NOT USE THIS SERVICE.
Response from GOJun 9, 2023
Our team is reaching out to you with solutions. This is isolated to a handful of customers and not a widespread issue. We are not recalling every subscription. We have new vehicles for you to swap into if you'd like. I know that doesn't change the situation for you, but please let us know how we can make things right.
AN
AN
They are taking my car back!!
Apparently their model didn't work. I, along with others, just got this text:
"Due to unforeseen circumstances, we are unable to continue providing your subscription at this time. As a result, we must request the return of your vehicle within the next 10 days"
Had the Altima for a year and a half, payments always were made on time.
Response from GOJun 9, 2023
Our team is trying to reach out to you with a solution. This is isolated to a handful of customers and not a widespread issue. We have new vehicles for you to swap into if you'd like. I know that doesn't change the situation for you, but please let us know how we can make things right.
EB
Ethan B.
I recently was introduced to GO Drive
I recently was introduced to GO Drive, and I must say, it has completely transformed the way I think about car ownership. This service is truly the fastest, cheapest, and easiest alternative out there!
First and foremost, the savings you can achieve with GO Drive are simply remarkable. Compared to traditional car ownership or leasing, I was able to save up to 25% per month! That's a significant amount of money that can be put towards other important aspects of life. The fact that GO Drive offers a 15-25% lower cost compared to leasing is truly outstanding.
What really caught my attention was the fact that GO Drive requires zero down payment. This is a game-changer for those who don't want to tie up a large sum of money upfront. It allows for greater financial flexibility and ease of access to a reliable vehicle. Additionally, the minimum 640 credit score requirement ensures that many people can benefit from this service, even if they have faced financial challenges in the past.
The selection of cars available through GO Drive is impressive, and I had the pleasure of driving a 2022 Nissan. The vehicle was in excellent condition, clean, and well-maintained. The experience felt no different from driving a car I owned myself, but with all the added benefits of GO Drive.
Not only does GO Drive save you money, but it also saves you valuable time. The rental process was incredibly smooth, with a user-friendly interface and quick approval. No more time wasted on paperwork or searching for the best lease deals. With GO Drive, everything is simplified, and you can be on the road in no time.
Overall, my experience with GO Drive has been nothing short of exceptional. The combination of affordability, convenience, and a wide selection of vehicles make it a top choice for anyone seeking a car without the burdens of ownership. I highly recommend GO Drive to anyone looking to save 20-40% per month and enjoy the freedom of hassle-free transportation. Give it a try—you won't be disappointed!
GW
Gideon W.
June 5th They Want the car back?!?!?!
June 5th got an email saying they want the care back immediately within 10 days and no explanation. Unbelievable horrid experience, so much for the agreement we have in place.
Stay away! Cant pay their debts and is a failing business model.
You never tried to reach out to us. I tried to reach out to you. Obviously we returned the vehicle and will never use you again!
Response from GOJun 9, 2023
Hi Gideon - Our team is trying to reach out to you with a solution. This is isolated to a handful of customers and not a widespread issue. We have new vehicles for you to swap into if you'd like. I know that doesn't change the situation for you, but please let us know how we can make things right.
KR
Kenneth R.
Today June 5th
Today June 5th, 2023 this company sent an EMAIL canceling everyone's car subscription due to a failing business and is demanding the cars back with 10 days. What started as a great idea has taken a turn for the worse for this company. Now they need all the cars back to pay their debts to stay in business. At this time, please stay away from this company, who knows if they will be in business much longer.
6/9 - THEIR RESPONSE IS A LIE THE COMPANY HEALTH IS NOT FINE, IT IS FAILING. THEY PUT MY FAMILY IN A HUGH JAM.
Response from GOJun 9, 2023
Our team is trying to reach out to you with a solution. This is isolated to a handful of customers and not a widespread issue. The company's financial health is fine. We have new vehicles for you to swap into if you'd like. I know that doesn't change the situation for you, but please let us know how we can make things right.
KK
Kate K.
Good idea. Terrible business.
This company has a good idea but I wish they knew how to run a business. They really need to improve on communication and managing supply. I recently got into a car accident due to another person and the process was terrible. They do not pick up their phone during business hours. They are very quick to charge your car the $1000 dollar deductible but slow and rude at attempting to get answers on if I could have a replacement. It took over a month to learn that they misrepresented themselves and have no cars available until three months after my car accident. You cannot do business by just avoiding client issues until finally the resolution is just to not hold up your part of the contract. I spent hours trying to get help and was told different answers at every turn including “they cannot speak on the phone about billing issues”. They make mistakes after mistakes only to be told it was just an error on their part and errors happen. This company is not worth the hassle
Response from GOMay 26, 2023
Hi Kate - Unfortunately, when a total loss accident occurs, there is no guarantee that the exact same vehicle is available as most vehicles are reserved in advance. I would like to further explore the issues you mentioned about communication. Based on my initial review of the communications, I noticed a few missed calls after hours but it appears our Customer and Fleet teams got back to you quickly. Can you please send the details to me at [email protected]?
Thank you,
Michael
AC
A C.
From 5 stars to 1 in 14 months
Originally, I would have given them 5 stars. Now, I don't expect them to be in business for long. Here's my experience:
1) the Rogue I ordered in March 2022 is still not available. I have had an Altima for over a year (they blame Nissan)
2) My original terms and conditions included insurance in my payment, they just decided to change that in the middle of my contract and now it is NOT included (monthly payment was adjusted, but I now pay more per month)
3) My original terms and conditions included scheduled maintenance in my payment, they just decided to change that in the middle of my contract and now it is NOT included - they did NOT adjust my payment to reflect the decrease in service.
They're figuring it out as they go, and they aren't doing it well.
Response from GOMay 23, 2023
Dear Anne,
Thank you for taking the time to provide feedback.
We acknowledge that any alterations in our policies can cause a bit of a stir. Be it advantageous or otherwise, modifications can indeed lead to disruptions.
Our approach differs from the traditional lease agreements. In place of a binding three-year contract, we operate under a flexible agreement. This means we reserve the right to amend the terms of this Agreement, including the Schedules to this Agreement, as and when necessary - as outlined in our Terms and Conditions.
The recent revision in our Maintenance services wasn't an easy decision. We genuinely believe it enriches our brand, yet in response to significant customer feedback, we found it necessary to reassess this service. This step involves withdrawing the offering temporarily to evaluate what aspects were beneficial and which needed improvements, all from a customer experience perspective.
As previously mentioned, if this change isn't to your satisfaction, you have the option to return your car at no additional cost. Please let us know if you decide to take this step.
HA
Hanna
Great!
I was so pleasantly surprised with just how simple of a process getting my GO car was. From when I first started the process, I had the vehicle delivered exactly 1 week later. Terri was helpful throughout the process with promptly answering any questions I had via text. The delivery was quick and so straightforward. Wonderful experience so far!