GOReviews of drivego.com

I have an an incredible experience with DriveGO! My representative Terri was very responsive via text and was able to answer every question I had about the program. After sign up, she was there every step of the way with scheduling, delivery, and the vehicle inspection. I have no doubt I'll continue receiving the same level of customer service during my time with the company. I also really liked that the company is fully transparent with fees and what your subscription price includes - competitor programs aren't as forthcoming upfront.

I have been a subscriber since December and so far my experience has been great. The on-line registration and car-selection process was relatively simple and straightforward. The Customer Service and Billing teams have been very responsive to my questions via phone and email. The subscription service is a great option if you don't know how long you'll be needing a specific car, as you're not locked into a specific lease term. Also, the monthly subscription fee for my Nissan Sentra is very reasonable.

Able to order a car in five minutes. Good customer service.

I have been a customer with GO since April. I was very excited about this new business model and way of getting a car that is more affordable, essentially no money down and great options for cars. I live in a Metropolitan area (NYC/NJ for context) where there are tolls every where (fine I have a EZ-Pass) and parking can be a hassle, understood comes with living in a congested city. But, let me point out 3 things that GO does when your car (their car) is in "violation": 1. If your Ezpass is not read properly when going through tolls you can expect GO to pay the violations that are sent to them via mail and then GO issues an invoice to you for the amount they paid to the toll company, on top of fees GO charges for being in "violation". I've literally been charged $40 for a $3 toll. When they pay it right off the back without consulting with you first, you are not able to fight it or asking for some fees to be waived. 2. Parking Tickets- Most people know how parking authority is in NYC/NJ hell. They give you tickets even if you're not in the wrong. I was given a ticket for something I have PROOF of me not being in the wrong yet GO paid the ticket violation out right ($66), but also issued a $93 invoice because they added a $25 fee for "violating" their terms of service. 3. If you have your automated subscription not go through on the first try due to let's say for insufficient funds, but you update your billing (not on the platform but via email) the SAME DAY and you're NOT LATE. You can expect to be still charged $25 for the "manual processing of having staff assist your payment verses the automatic way it should have been processed". As of right now, you are not able to update payment on the platform. The only way you'll get it refunded is if you speak with a manager due to the lack of customer experience and explaining to them that they are profiting off of every thing they deem as violation. I would absolutely NOT recommend. Yes, I am a real customer and it took a lot for me not to write this, but at this point it's simply unethical the amount of fees they charge and how much they profit off of you getting toll and ticket violations.

The purchasing process and the delivery process was so easy! The fact that this subscription includes insurance, maintenance, low mileage and is practically a brand new car is what drew me in. Cars depreciate over time and the amount spent on a brand new car + insurance + maintenance adds up to being way more than it would be for this car subscription and you’re not stuck with a vehicle afterwards. If you’re looking for a brand new vehicle with low monthly payments, this is the car for you. Special shout-out to Ernst who is the representative that answers all of my questions promptly and helps me out with anything I need regarding DriveGo, thank you!

My car has been and having me stuck for cutting off the past few weeks. I have been told that I must deal with Nissan under the vehicle warranty. Today, Nissan says that there has been some wire modification to the car which makes the warranty invalid and now I am stuck in the middle, stranded about 2 hours from home without a vehicle to get home. The customer service sucks. Very difficult to get sufficient help without getting the run around and told that I must deal with Nissan. Please consider that the only options to get out of the contract that I know of is to pay the restock fee of $1K. I just got a call and still getting the runaround. The care has been down since Saturday when it stopped on me. There is no recourse of credit of use of use of this vehicle due to mechanical failure.

I took a car for subscription with GO team. Service has exceeded my expectations. I received Great customer experience. Prompt email and phone support when I needed. The main part I liked is the flexibility with the GO subscription. In my case, I had to change my timeline. It was easy.

Drivego is amazing for car lease!!! Their price beats market in all types of vehicles and have excellent customer service.