Drive CaramelReviews of drivecaramel.com

Matt's great, easy to work with and stays working until the deal is done.

Mir hat gefallen, dass ein Treuhand-Zahlungsmodell verwendet wird - das Geld wird vom System bis zur Übergabe des Fahrzeugs einbehalten, was die Risiken erheblich verringert. Außerdem gibt es eine Identitätsprüfung und eine Überprüfung der Fahrzeugdaten sowie die Automatisierung von DMV-Prozessen (Ummeldung, Dokumente), was eine Menge Zeit spart

Tremendous knowledge matched with patience. I'm old generation and not savvy with using the electronic media. Your representative was fantastic

1-Star Review: Worst Experience Ever – Avoid Carmel (eBay's Vehicle Service) at All Costs! I bought a Sprinter van through eBay in January 2026, and what should have been a straightforward purchase turned into an absolute nightmare thanks to Carmel Dealer Services (the eBay-affiliated company handling paperwork and registration). Right after the van arrived in California, I took it for a smog test—it failed because the OBD2 sensors weren't ready. I immediately notified the seller and Carmel about this issue. It took driving over 1,000+ miles (and a lot of time and frustration) to finally get the monitors ready and pass the smog. No help or guidance from them during that process. The real horror started with the registration paperwork. Carmel sent me incomplete and incorrect documents to handle the registration myself in California. I've spent weeks on the phone with their support team—multiple calls, hold times, and promises—but nothing gets resolved. I even offered to send them the corrected paperwork so they could properly register the van on my behalf (since that's supposedly their job), but they flat-out refused and told me I had to deal with it myself. To top it off, my temporary registration is set to expire at the start of next month, and I'm now stuck without valid registration because of their incompetence. On top of that, they incorrectly marked on the paperwork that the van was purchased in California—which is completely false. It was bought from Florida! This error could cause even more headaches with the DMV, taxes, or emissions compliance. I've dealt with plenty of dealerships, online sellers, and DMV processes over the years, but Carmel is hands-down the worst I've ever encountered. Unresponsive, incompetent, unwilling to fix their mistakes, and now leaving me in a bind with an expiring temp tag on a vehicle I can't legally drive. They advertise "seamless" DMV handling and skipping lines, but all they've done is create massive problems and delays. Do yourself a favor—avoid any vehicle purchase on eBay that involves Carmel. If I could give zero stars, I would. Save yourself the stress and potential legal/registration issues. This has been a complete disaster.

The instrustions confused me at first, I am successful in buying.

New to caramel, Matt is great and always answers my calls and questions.

Excellent customer service rep. However, didn’t exactly provide any sort of eta on reimbursement wire.

We have been using Caramel and LOVE it! Helps us focus more on selling. Our Rep Matt has been great, 5 Star Service!