Drive CaramelReviews of drivecaramel.com

They requested all paperwork, including title be sent by a prepaid FedEx packet. They paperwork was sent and received. They cannot find it. I have a car I cannot drive until we find the original owner, ask them nice to create a new title and send it to us for transfer. UPDATE - the response to my posting attempts to blame FedEx, when the package was clearly received and signed for by Caramel. I *did* get a response today. "We have your title, but somehow the rest of the paperwork is *poof* missing. " Since this same comment is found in other online posts - missing paperwork, paperwork sent,sent again, resent... this is internal method to buy time and excuse slowness. Incidentally the found-title was literally stapled to the rest of the paperwork deliberately. Hoping for a good resolution and to take down this post before we have to take this to the Cali DMV and the CDTFA. Update - around 40 days in and all paperwork was found, processed and a notification came a few days ago that title and tags will soon follow.

Im currently in the process of buying a vehicle on Ebay. This has been the worst, most frustrating process I have ever been through in any financial service or contract service. The sale is going on 3 and a half weeks and there have been issues with payment, signing the documents, and even syncing with Ebay. They are slow to respond, and when they do they dont really help. Avoid this company if at all possible unless you have a month to buy a vehicle. Just terrible.

The very first page of your website malfunctioned by demanding a 17-digit VIN for my boat which has a 12-digit HIN. Automated "help" files were useless and circular failing to address the issue at all. If not for the intervention of your human support agent, Anna Purkey, I could not have progressed beyond that point. Ms. Purkey's intervention was necessary at every step in the endless and Byzantine process. You need to hire an experienced team of technical writers to conduct a "useability study" and advise how to fix the inscrutable mess on your site. NEVER let software engineers design your interface.

I would give 0 stars. A buyer choose to use Caramel and I was the seller. Both she and I experienced the most frustrating experience in buying/selling a car. She regrets using this service. It took over a week to process document and then the money side of things was a disaster too and we had to cancel the transporter twice as despite funds being there on a Friday, they were not released until after noon on Tuesday. Hald was supposed to be released Saturday but they did not respond for over 48 hours to our communications. I will never use or accept this service again. Nothing them told me happened the way they said it would. Zero stars

Very disorganized process that resulted in taking 2 entire days to complete my car sale on ebay. Constantly sent non-working links to access and sign documents. They did not fill out documents correctly the first time and had to start all over again on the second day. I will never buy or sell another car on ebay as long as they insist forcing this "secure" payment method on sellers and buyers. Absolutely frustrating experience due to their complete disorganization and non-working links.

They are terrible! They not only gave the seller the deposit but sent the FULL payment to the seller when they sent title, but the car had not even been scheduled for pick up yet. WHY would they pay in full for something that was not in process to pick up. Do Not use Caramel, us Key Savvy. Can always reach a representative, they hold title and payment and only released when is has been confirmed being picked up. Don't deal with all of the Caramel BULL!

I sold my car about a week ago. The pickup still hasn't happened. Two days late as of this review. Also, no money has shown up in my bank. At a loss. I recommend you don't use DRIVE CARAMEL.

My buyer (through Ebay) choose them and it has been a nightmare. I had to send documents multiple times. Once they said they had everything I had to wait on the buyer to go through their cumbersome process. Using their label I overnighted the title to them and it's been sitting at their pickup location for the third day and shows still not picked up by them. What is the point of overnight delivery if they are going to let it sit waiting to be picked up for three days. Meanwhile they sent my buyer a temporary Texas license plate for a car he does not own yet due to title sitting in a pickup location. We are 8+ days not since the buyer purchased and I do not have my funds. Their response is "we know you are frustrated and we are working as fast as we can"