DriftReviews of drift.com

I bought two yearly gift subscriptions on December 12,2025. One has been activated and the other has not because the individual has a new email. I have tried to contact them regarding the issue without success. I have sent 3 emails (no response), 7 phone calls (busy signal), 2 chats on line where I was told an agent would contact me within 24 hours (no response). This is the WORST customer support I have ever encountered with any company. Everyone should take their business elsewhere and not support a company as terrible as this.

I ordered a car freshener with them. I pressed the one time purchase. Ordered 1st of December. And today January 1 they took a payment off my account. And I found out I was on subscription without my knowledge, without me agreeing on this. What a scam… never again.

Purchased 1 time and they set me up on a subscription. I never agreed to a subscription. I see this happens to a lot of customers and they have horrible reviews. You also cannot cancel on line, their website has a "glitch"

Absolute shambolic company. Placed a one time order as a guest which took 2 weeks to arrive. I have now received a second order as a subscription order even after choosing to opt out of the merbership/subscription. The cancellation service on the website is clearly deliberately fake to prevent you from cancelling. There's no contact details. After completing the online chat option, it states that an email has been sent to their team and that someone will reply in the next 24 hours. Pathetic!

Absolutely disgusted with the marketing practices of this company. On Black Friday I decided to purchase 2 stone car air fresheners, I proceeded to purchase as a guest as I didn’t want to maintain a subscription and simply wanted to try the product. Initially I was impressed, the packaging felt premium and the scent was great for the first few days (although a bit overwhelming on day one). However by 2.5 weeks there was no scent, which was slightly disappointing as I thought the stones were meant to last for 4 weeks If this was the end of my experience I would have been satisfied enough to leave a 3 star review, but then I received an email today notifying me that my subscription had renewed and my order had been despatched; this was infuriating, if I don’t sign up to your service at checkout, don’t blindly initiate a subscription against my email address, that’s an awful way to conduct yourselves. To top it off, I then created an account with the same email, only to find the subscription cancellation mechanism does not work, the form gets stuck in a submission state. Another telling sign that they are fine with blindly setting up subscriptions is the “I did not know this was a subscription” option on their cancellation form. The chat bot on the website told me to perform the steps I just conducted and could not put me through to a customer agent, so now I’m stuck with an unwanted subscription that I cannot cancel open until support@ drift.co reply to my email

Ordered on the 5th December. No item received. Could not contact support. Eventually got hold of them. They ignored all emails. Say they resent a will review 29th dec for some reason. Said I was not happy as it was for Xmas, they refused refund then ignored all further messages. Scam company DO NOT ORDER FROM THESE PEOPLE. They also turn your one time order into a subscription and do not make this clear. Total scam

This company, unknowing to me, made a fraudulent order using my credit card for £20. Had to get my credit card cancelled. Shocking behaviour and the fact they can still operate based on other reviews.

Did one time purchase, and 3 months later I received a shipment I didn’t order and charged my credit card. 3 months later again! I have never signed up for their membership! The same happened with another friend and she also never signed up. So, they are charging people without their consent under the membership excuse.