Filippa B.
Wrote a preovious review for these guys…
Wrote a previous review for these guys and hit the wrong star. They are by far five star. What an incredible group of people. They really listen and take care of you

With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV, General Catalyst, and Sequoia. Learn more at www.drift.com.
Drift (drift.com) has 195 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Internet & Software · Newton, Massachusetts
Excellent

Internet & Software · Chelmsford, Massachusetts
Excellent

Internet & Software · Boston, Massachusetts
Excellent

Internet & Software · Boston, Massachusetts
Excellent
Showing 37 reviews with 5 stars · Clear filters
Filippa B.
Wrote a previous review for these guys and hit the wrong star. They are by far five star. What an incredible group of people. They really listen and take care of you
Peter D.
Thank you so much for some amazing days. 10/10 .. Really nice rooms, good food and really kind staff. We love your place and hopefully we will be back one day. All the best, Sophia and Peter from Copenhagen, Denmark.
Mark C.
Very good. Easy setup plus very nice responsive design. Much better than many competitors
Response from DriftOct 20, 2020
Mark! We're flattered! 😍 🙏 Thanks very much for letting us know. Please let us know how else we can support you. All the best, Julie Hogan, VP - Customer Experience
Darryl W.
Drift is a great conversational marketing tool. Makes it easier for your prospects and customers to connect with someone to get their questions answered right away. Love the ability to personalize your message for targeted accounts and pages they are visiting. One of the best customer support teams I've experienced as well!
Response from DriftOct 15, 2020
Darryl, We are flattered! 🥰 Thank you so much for the 5 star review and letting us know you've had a great experience! Please let us know how else we can help you! All the best, Julie Hogan, VP - Customer Experience
Wayne W.
My company is getting ready to launch Drift on our website in the coming week. I have to say, getting set up has been so easy, thanks to the great help of our Customer Success Manager, John R. He has been very helpful and provided video instructions, one-on-one meeting consultations, and quick answers to my email questions. All of the materials he has provided have been easy-to-follow and comprehensive, reflecting how intuitive and user-friendly the platform is to use during set-up. I am so excited for Drift to launch on our site, thanks to all of the great support we've received from John and everyone at Drift!
Response from DriftSep 28, 2020
Wayne, WOW! We're flattered. Thank you so very much for sharing your positive experience with us. We're excited for you to launch Drift this week. Please let us know how we can continue to help and support you as you get started. All the best, Julie Hogan, VP - Customer Experience
David S.
This is a great site, I wish I had found it sooner
Response from DriftAug 17, 2020
Hi David, Wow! Thank you! Glad you are here now ❤️ Please don't hesitate to chat in with us, so we can help you maximize the value you get from Drift to reach your goals! All the best, Julie Hogan - VP, Customer Experience
Martin L.
Drift is a fantastic tool which has quickly enabled us to better capitalise on opportunities generated through website visits. Shannon and Blake have been exemplary in their efforts to help us get up and running and better optimise our playbooks, which has resulted in nearly $2m worth of new business opportunities generated through the chatbot in less than 2 months. Thrilled with the service so far!
Response from DriftJul 1, 2020
Hi Martin, Wow, thank you so much for this feedback. Congratulations on your outstanding results. $2m of new business in less than 2 months is incredible. (and we agree, Shannon and Blake are pretty great! So happy you think so too 😊 ). Please let us know how we can continue to support you, your team, and your 2020 goals. All the best, Julie Hogan - VP, Customer Experience
Ryan L.
Drift intelligently gathers and syncs over information from a customer contact like a name, email address, and phone number to Salesforce which makes the tedious lead creation process easy as 1 2 3. Excellent product!
Response from DriftJun 15, 2020
Hi Ryan, Great to hear! Thanks for sharing and we're so happy to hear Drift has resulted in quick lead creation for you. That is the goal! Please let us know if there's anything else we can to do support you. All the best, Julie Hogan, VP Customer Experience