DriftReviews of drift.com

1.9195 reviews
Internet & Software
222 Berkeley Street, Boston, Massachusetts

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About Drift

With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV, General Catalyst, and Sequoia. Learn more at www.drift.com.

Drift (drift.com) has 195 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.

Also known as: drift.com
Website: drift.com
Category: Internet & Software
Location: Boston, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 26% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Drift reviews

Showing 2 reviews with 3 stars · Clear filters

Arta S.
Oct 18, 2020
Drift is a great tool, but...
Drift is a great tool, most importantly its free and can't complain. We had to remove it from our website and switch to another provider. The reason was, it makes the website's TTFB to high. In another explanation, drift makes the website slow.
Response from DriftOct 19, 2020
Hi Arta, Yikes, I'm really sorry about this. This should not be your experience at all. It sounds like you have moved on but would be more than happy to connect directly to get to the bottom of this issue. Please feel free to reach me at [email protected] Julie Hogan, VP - Customer Experience
Nicole
Mar 9, 2020
Useful tool but limited training and customizations
The Drift tool itself is very useful, but there are some customization limitations. Also, our onboarding experience was poor initially. Once brought to the team's attention, we were assigned a new rep and it has since greatly improved.
Response from DriftMar 10, 2020
Hi Nicole, Thanks very much for taking the time to share your feedback with us. I'd love the opportunity to learn a bit more about where you are running into limitations with customization. I'm glad to hear you're experiencing better onboarding, but would also be curious to learn more about what would have made it better for you from the very beginning, and where you're experiencing the training gaps. Please feel free to reach out to me directly at [email protected]. I look forward to hearing from you. All the best, Julie Hogan - VP, Customer Experience

DriftReviews of drift.com

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