DriftReviews of drift.com

1.9195 reviews
Internet & Software
222 Berkeley Street, Boston, Massachusetts

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Drift

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About Drift

With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV, General Catalyst, and Sequoia. Learn more at www.drift.com.

Drift (drift.com) has 195 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.

Also known as: drift.com
Website: drift.com
Category: Internet & Software
Location: Boston, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 26% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Drift reviews

195 approved reviews, newest moderated first

Rudy G.
Apr 17, 2020
Drift is helping my Sales team really…
Drift is helping my Sales team really get a better handle on customer experience and helping us organize our important first Sales conversations with prospects, and routing them much more quickly, which is great fro operationalization as well as branding. We needed this solution for so long, and we finally got it!!!
Response from DriftApr 20, 2020
Hi Rudy, We're so happy to hear this. Thank you for taking the time to share your feedback with us. We get really excited when we hear Drift is helping with customer experience, and the efficiency of your sales team! Please let us know what else we can do to be helpful to you and your team. All the best - Julie Hogan, VP Customer Experience
Nick
Apr 15, 2020
So much time wasted with Drift.
Drift is great at marketing hype, they tell a super compelling story during the sales process, only to find things are not as they seem. They don't offer a free trial, which is fine. But having signed up... paid... then tried to cancel you can figure out why they operate the way they do. From the start, misrepresenting the segment.io integration through to being overcharged and having to fight to get a cancellation (I'm not the only one according to the reviews) are good reasons not to use Drift. But there were also plenty of annoying bugs and bad support. So many... I work with a lot of SaaS marketing tools, this is by far and away the worst I've dealt with. Drift is really damn impressive at hyping their story, but it's an ordinary product with poor business practices.
Response from DriftApr 16, 2020
Hi Nick, We really messed up here. I'm sorry you've had such a bad experience with us, in a number of different ways. If you're open to it, I'd love the opportunity to chat more (won't take long I promise) to see where we failed both in your cancellation experience and the challenges with the integration. If you reach out to me directly at [email protected] we can find a time that works for you. Thank you for taking the time to share this, and a sincere sorry from us. All the best- Julie Hogan, VP Customer Experience
Admissions D.
Apr 13, 2020
User friendly
User friendly. Nice addition to our website.
Response from DriftApr 14, 2020
Hi there, we're so glad to hear! If there's anything else we can do to help you, please let us know! All the best- Julie Hogan, VP Customer Experience
Allen L.
Apr 7, 2020
Drift is one of the easiest to use…
Drift is one of the easiest to use systems for communicating with interested prospects, and current customers alike. We love how simple it is to use, along with the tons of extra features it offers!
Response from DriftApr 8, 2020
Hi Allen, Thanks for taking the time to share this, we're flattered by the 5 stars, and so thrilled to hear you've found Drift easy to use! Please let us know how else we can be helpful to you. All the best- Julie Hogan, VP Customer Experience
Darlene B.
Apr 1, 2020
it's a bit too soon to give an opinion…
it's a bit too soon to give an opinion as we've only been working with Drift a short time! The service reps have been very helpful. Would like to see weekly meetings/updates with Drift reps. I do find we too many on site visitors with generic yahoo, gmail, etc emails and not business related inquiries. Not much inquires during EST hours at all.
Response from DriftApr 2, 2020
Hi Darlene, Thanks for joining us as a customer! We're really happy to hear the service reps you've worked with have been helpful. Our team can continue to help you best optimize your set-up so you're getting the most valuable visitors. Please let us know how else we can help you as you continue to use Drift. All the best- Julie Hogan, VP Customer Experience
Aaron
Mar 20, 2020
Excellent addition to the sales org
I genuinely like Drift and the functionality it brings to my team. We are fairly new in taking on the project and are just starting to really see positive results. We get a large amount of traffic on our website and the chat feature is a must have to be competitive. We have seen millions in pipeline that we can attribute as coming from Drift. We are going to start utilizing the live view function soon to proactively chat with site visitors and help enhance their experience on our website.
Response from DriftMar 23, 2020
Hi Aaron, Millions in pipeline!!! That is amazing to hear. Yes, the live view function should help in driving even more value for you. We're thrilled you're seeing results, happy to continue to helping you however we can! All the best - Julie Hogan - VP, Customer Experience
Ben B.
Mar 18, 2020
Awesome Sauce
Awesome. Easy to use. Great support and onboarding. The team is proactive and friendly. Definitely recommend.
Response from DriftMar 20, 2020
Hi Ben, Thank you for taking the time to write this. We're so happy to hear you're having a great experience with support and onboarding, as well as the product! I can officially say we haven't been called "awesome sauce" before, so thank you for that. 🤗 Please let us know how else we can be helpful to you. All the best - Julie Hogan - VP, Customer Experience
Mitch M.
Mar 18, 2020
Making the life of an AE that much easier
I love Drift! I'm an AE and it makes my life so much easier. Since adding Drift to our technology stack, I now have a steady drip of leads trickling into my pipeline. The ability to A/B test messaging and automate much of the process is a great way to save time and be effective.
Response from DriftMar 23, 2020
Hi Mitch, You have no idea how excited we get when AEs tell us they are happy and Drift is making their life easier. Please let us know how we can help you this year in hitting your goals! Chat into us anytime! All the best - Julie Hogan - VP, Customer Experience

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So much time wasted with Drift.

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it's a bit too soon to give an opinion…

Excellent addition to the sales org

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Making the life of an AE that much easier