DriftWith its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV, General Catalyst, and Sequoia. Learn more at www.drift.com.
Drift (drift.com) has 195 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Internet & Software · Newton, Massachusetts
Excellent
Internet & Software · Chelmsford, Massachusetts
Excellent
Internet & Software · Boston, Massachusetts
Excellent
Internet & Software · Boston, Massachusetts
Excellent
195 approved reviews, newest moderated first
Tangie
This has drastically improved our customer service ability on our e-commerce website. People love the immediate responses. Highly recommend Drift.
Response from DriftMar 18, 2020
Hi Tangie, Appreciate you sharing this with us. I'm thrilled this has improved your customer service abilities. Please let us know how else we can help you! All the best - Julie Hogan - VP, Customer Experience
Nicole
The Drift tool itself is very useful, but there are some customization limitations. Also, our onboarding experience was poor initially. Once brought to the team's attention, we were assigned a new rep and it has since greatly improved.
Response from DriftMar 10, 2020
Hi Nicole, Thanks very much for taking the time to share your feedback with us. I'd love the opportunity to learn a bit more about where you are running into limitations with customization. I'm glad to hear you're experiencing better onboarding, but would also be curious to learn more about what would have made it better for you from the very beginning, and where you're experiencing the training gaps. Please feel free to reach out to me directly at [email protected]. I look forward to hearing from you. All the best, Julie Hogan - VP, Customer Experience
Kayla
Drift has been an incredible experience for our company. Our sales reps have the ability to quickly respond to conversations in real-time! Forget days or weeks of delayed response time. We have also opened a number of opportunities through the bot that might not have happened without Drift. As a whole we are extremely impressed by both the product and the team that makes up Drift - with their eagerness to help and quick response times to questions.
Response from DriftMar 5, 2020
Hi Kayla, Wow. We are flattered. ❤️ Thank you for sharing this with us, we can't tell you how much we appreciate the feedback. I'd love to connect more to talk about the success you've seen! If you're open to connecting, please feel free to reach out directly at [email protected]. Thank you again, hope we're able to chat soon. All the best, Julie Hogan, VP - Customer Experience
Paul
I love the system and working with our new rep Aamnah.
Response from DriftMar 5, 2020
Hi Paul, So happy to hear you love the system and Aamnah! She is a rockstar! 🌟 Please let us know what else we can do to help you this year! Thanks for taking the time to share this feedback. All the best, Julie Hogan, VP - Customer Experience
Molly
Drift provides us a way to communicate with current and future customers, allowing us to create a custom and easy experience for them while they are visiting our website. Internally the tool's dashboard and data helps us understand our successes and it allows us to identify areas of improvement.
Response from DriftMar 5, 2020
Molly, Thank you for sharing your feedback with us. I'm glad to hear you're using Drift for both current and future customers! Please let us know how else we can be helpful to you this year. All the best, Julie Hogan, VP - Customer Experience
Rachel R.
I love Drift! It is an intuitive and easy to use platform that helps to ensure only the most qualified prospects get to chat with our sales team. We have seen tremendous success created qualified leads and revenue for our organization!
Response from DriftMar 3, 2020
Rachel, Thank you very much for sharing this with us. We're flattered, and so happy to hear you've seen success. Please let us know how we can continue to help you achieve your goals this year! You are in amazing hands with Lottie! All the best , Julie Hogan, VP - Customer Experience
JB
Drift is a fantastic product. Does more than you think and does it better
Response from DriftMar 3, 2020
Hi JB, Appreciate the kind words! Please let us know how we can continue to help you with your Sales & Marketing goals this year. All the best, Julie Hogan - VP, Customer Experience
Kevin B.
Love Drift! Have used it with my past two companies. We always see a spike in engagement after we install it. So effective to be able to communicate directly with our users in real time. Drift's team is also incredibly helpful whenever I have a question or issue.
Response from DriftFeb 18, 2020
Hi Kevin, We're flattered. Thanks very much for taking the time to share your feedback, and for using Drift at two companies! Please let us know how we can be helpful to you this year. All the best, Julie Hogan - VP, Customer Experience