DriftReviews of drift.com

My company is getting ready to launch Drift on our website in the coming week. I have to say, getting set up has been so easy, thanks to the great help of our Customer Success Manager, John R. He has been very helpful and provided video instructions, one-on-one meeting consultations, and quick answers to my email questions. All of the materials he has provided have been easy-to-follow and comprehensive, reflecting how intuitive and user-friendly the platform is to use during set-up. I am so excited for Drift to launch on our site, thanks to all of the great support we've received from John and everyone at Drift!

This is a great site, I wish I had found it sooner

Drift is a fantastic tool which has quickly enabled us to better capitalise on opportunities generated through website visits. Shannon and Blake have been exemplary in their efforts to help us get up and running and better optimise our playbooks, which has resulted in nearly $2m worth of new business opportunities generated through the chatbot in less than 2 months. Thrilled with the service so far!

Drift intelligently gathers and syncs over information from a customer contact like a name, email address, and phone number to Salesforce which makes the tedious lead creation process easy as 1 2 3. Excellent product!

Exactly what I was looking for. I simply need a chat function that can be embed in my website. Drift made the backend interface user friendly, highly recommended.

Been using this for a little while now ....and works, Quick response..Helped cut down on incoming and missed call volume

Drift is one of the most robust and refined livechat platforms we've had the pleasure of integrating. The notification system is intuitive with insightful chat metrics that help contextualize incoming conversations. The playbooks are amazing for targeting campaign-specific UTM parameters and landing pages with custom botflows. Drift is definitely built for conversations – while offering scalability for more advanced features. Looking forward to seeing the product evolve! -David

We were formerly an Intercom customer. Our account rep (Griffin Casey) leveraged Drift's features and functionality to get our attention and to demonstrate features and functionality. This made it an easy decision to transition from Intercom to Drift. Not only has the Drift team been super responsive, but they're also proactive with ideas and recommendations which has been a tremendous help. I oversee marketing operations and we have a smaller team so having a proactive partner is a necessity.