Amy
Disappointing Experience – Damaged My Car and Unclear Subscription
I’ve been really disappointed with my experience using Drift’s visor air freshener. I followed all the instructions and only attached it using the metal clip provided, but after a couple of weeks it caused visible damage to my sun visor. The surface has warped and rippled, most likely from the fragrance oils, even though I used it exactly as advised. When I contacted customer service, they told me the product shouldn’t be placed in direct sunlight. That doesn’t make sense, as the freshener is designed to clip onto the sun visor, which is obviously exposed to sunlight during normal use. There was no clear warning that this could lead to damage. I also received an email saying my subscription payment had failed, which was the first I knew I’d even signed up for one. At no point during checkout was it clearly stated that I was entering into a recurring subscription. I’ve now cancelled the subscription, but I feel completely let down. Between the lack of transparency and the damage to my car, I would not feel comfortable ordering from Drift again. I’d also urge people to check Drift’s social media and online reviews. I’m clearly not the only person who’s had issues with unexpected subscriptions and product-related damage. Others have had similar experiences, and it’s really disappointing to see this happening to so many people.