Dr.Galen - Online Health ConsultationReviews of drgalen.org

I did like the communication and I did appreciate being, somewhat, kept in the loop - however, a full 11 hours did pass after attempting to speak with a progressional - mitigating circumstances were applicable but it isn’t sunshine and rainbows the other side, either! Eventually got in contact with a doctor for some support, which was helpful and, all grumbling aside, it was on the same day so I can’t complain too much.

This platform helped me find a competent and trustworthy doctor who takes the time to properly understand my needs and arrange appropriate treatment when necessary. The support team are generally good. If you are from the UK and your doctor needs to prescribe you something, ensure you check in advance if they’re happy to do so via a handwritten prescription to post to you or via an electronic prescription system that’s valid in the UK such as Signature Rx, EEA Rx etc as the default prescriptions issued on the Dr Galen platform do not conform to the requirements for a valid UK private prescription. I brought this up a while ago when one of the UK doctors prescribed me a medication on the platform and the pharmacy refused the prescription as it was not valid - both myself and and the pharmacist emailed the platform at Dr Galen but they would not provide me with a fresh consultation or even ask the doctor concerned whether he could issue a paper prescription. I was never refunded etc so I am a little bit unhappy about that. However, all of my other dealings with the platform has been positive and I would recommend them, so long as you’re aware of the prescription issue in the UK. I’m hoping that by leaving this fair and balanced review, that it will compel the platform to look into this. However on a brighter note, I dealt with my usual Dr today and everything was smooth and the platform representative (Annie) was very prompt, helpful and professional.

Very helpful! Met all my needs! Easy site to use and very accommodating.

Very good customer support, first via the website or the app, then via WhatsApp. A real person, super-competent, guided me through everything. Appointment worked great as well.

Dr. Redi Kacerja was very professional. He showed concern. I highly recommend him

The appointment with the doctor was fast. And efficient and took care of all my needs.

Great doctors

Its a great experience. Love that I get the chance to help patients.