Dreem Health Sleep Clinic Reviews | Read Customer Reviews of dreemhealth.com

Dreem Health Sleep Clinic Reviews | Read Customer Reviews of dreemhealth.com

Dreem Health Sleep Clinic reviews

263 approved reviews, newest moderated first

Peter O.
Jul 17, 2026
2 night sleep study - shady billing - no help
2 night sleep study - 1 with my appliance, 1 without. Less apnea episodes without appliance (not expected). No explanation, just straight to pushing a CPAP device and monthly subscription. I self-paid, then Dreem Health charged my insurance. Refused to make any adjustments and never provided clear detail on how they adjusted the billing from self-pay to insurance and my responsibility. Lots of money spent, zero help with my sleep.
Response from Dreem Health Sleep ClinicJul 21, 2026
Hi Peter, thank you for bringing your experience to our attention. Your care and results are always our top priority, and we never want our communication to feel otherwise. Our team is actively working on your billing concerns, and a member of our team will be reaching out to you as soon as possible to provide an update. We truly appreciate your time while we work through this together. - The Dreem Health Team
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Edwin
Jul 17, 2026
I dealt with 1 practitioner out of…
I dealt with 1 practitioner out of Florida Karen P and she was very helpful and informative. The problem lies with the dreem customer service team, they are completely useless. I was only able to access my test results once on their app which cost me a wasted trip to my cardiologist. When I reached out to their customer service team (twice now) to get them to send my test results I haven't heard back and it's going on roughly 10 days now. Billing is very questionable also having a decent insurance policy yet their "testing" seems to cost more than any other specialist visit or other diagnostic co-pay. I got tired of waiting for my local hospital's sleep study program and chose dreem however over 2 months I have only confirmed what I already knew with no treatment plan in place moving forward.
Response from Dreem Health Sleep ClinicJul 21, 2026
Hello Edwin, thank you for sharing this with us. We're very sorry about the delay and inconvenience you've experienced, and our team has now ensured that your results are accessible to you. In the future, we'd be happy to connect and discuss available treatment options and resources that may best support your sleep health journey. Thank you again for your feedback as we’re always looking for ways to improve our patient experience. - The Dreem Health Team
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Alexander M.
Jul 16, 2026
Extremely frustrating experience
Extremely frustrating experience. Initial consultation went well. Was able to get a sleep study done and receive a prescription. That's when the trouble started. Dreem Health's list of preferred medical partners was shallow in my city, and I was not able to find one who took my insurance. After looking around, I was able to find a non-preferred sleep clinic which took my insurance. The trouble is that I still cannot get Dreem Health to send my medical information to this location. They claimed to have done it already, but that location never received the fax. I tried to follow up with Dreem Health about it and they never responded. This has already delayed me getting my prescription sleep aid by two weeks. I would not recommend using Dreem Health Sleep Clinic in the future unless you want to be frustrated.
Response from Dreem Health Sleep ClinicJul 21, 2026
Hi Alexander, thank you for contacting us about your experience. Our team has re-faxed the requested documentation to the facility and requested that they contact you today. A member of our care team has reached out to you in our app to confirm you have everything you need to move forward. Thank you again for taking the time to share your feedback, and we appreciate your patience as we work through this together. - The Dreem Health Team
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D R.
Jul 13, 2026
Dreem Health
After reading all the negative reviews for their app, I cancelled before I even got started. The initial bill for a 30 min Telehealth call was $495.00, adjusted to $336.02, adjusted again to my insurance for $158.98, of which I owed $31.80. They do not answer their phone. (They did call after I left this review.)
Response from Dreem Health Sleep ClinicJul 15, 2026
Hi there, thank you for sharing your feedback. We value the opportunity to learn more about your experience and would like to connect with you directly to better understand what occurred and provide any assistance we can. Our goal is to provide every patient with a clear and supportive experience throughout their care journey. A member of our Customer Success team will be reaching out to you directly to discuss your experience and assist with any questions you may have. - The Dreem Health Team
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Marina
Jul 11, 2026
Really positive overall… The staff is…
Really positive overall… The staff is communicative and kind and patient. The experience was as smooth as possible, with amazing instructions, including some little sweet notes in the package, which really encouraged me. Highly recommended!
Response from Dreem Health Sleep ClinicJul 13, 2026
Hi Marina, thanks for your thoughtful review! Making sure our patients feel a genuine personal connection, especially in a virtual setting, is something we care deeply about and never want to lose sight of. We’re so glad that shined through in your experience. Thank you for trusting us with your care, it means the world to us. - The Dreem Health Team
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John M.
Jul 11, 2026
Everything went as planned
Everything went as planned, I was very pleased with the outcome and can’t wait to finally get some real sleep
Response from Dreem Health Sleep ClinicJul 13, 2026
Dear John, thanks for sharing your appreciation. It’s wonderful to hear that you had a great experience. Our priority is to make understanding sleep struggles as simple as possible, and we’re so glad your experience reflected that. We’re grateful to be part of your sleep journey and look forward to continuing to support you! - The Dreem Health Team
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CHASE B.
Jul 10, 2026
Great experience
Attentive, great explanations, practical, great experience. Pam is outstanding.
Response from Dreem Health Sleep ClinicJul 13, 2026
Wow Chase, that's wonderful! We're so happy to hear that working with our team was such a helpful and meaningful experience. We're here for you anytime. - The Dreem Health Team
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Steven T.
Jul 10, 2026
Everything was explained in detail to…
Everything was explained in detail to me. The sleep study was simple. so much better than the in person study. overall, the process was very easy.
Response from Dreem Health Sleep ClinicJul 13, 2026
Hi Steven, this is fantastic to hear! From day one, our goal has always been to make sure every patient knows exactly what to expect throughout their sleep study, and we’re so glad that came through in your experience. Wishing you many nights of restful sleep ahead.
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