Dreem Health Sleep ClinicReviews of dreemhealth.com

It didn't do as much as I had hoped and the services available are very limited. The expectation was that I had a clear goal about my sleep. My sleep is very dysregulated working a night shift and the solutions provided did not seem like they would make much impact. The provider said my sleep study data was not very good and it made it difficult to make too many inferences on it. I said I was willing to do the study again and was told the device only had a certain amount of time available. Given the poor quality of my sleep, I think I actually had enough time left on the device to do another study. I would have paid more for another study, but my guess ia maybe my insurance wouldn't cover it or the app wouldn't offer it. I don't feel like the provider was the problem. The services provided by Dreem seem incredibly limited. I looked again on the site and it just sounds like a lot of empty promises with no real specifics except something akin to "we'll help you get better sleep." Dreem doesn't seem to test for anything other than sleep apnea. I already knew that I have sleep apnea. The provider did adjust the pressure on my cpap and tell me some information that I was not aware of prior, such as my heart rate going sometimes up to 150 vpm per minute, but that was it. The solutions offered were not very helpful. One solution that was offered was writing a letter of medical necessity to my employer to see if I could be moved to night shift. I didn't mean to, but I laughed. I work in healthcare in a hospital. No one cares about how much sleep I get. There is always plenty of work available and all the overtime I could ever want or not want. I know multiple people who shift between night and day shifts within the same week. I know several nurses who are mothers who work nights and shift to a day schedule on their days off so they can be present as a parent on their days off. There were never any recommendations about my concerning heart rate, not even any conversation about talking to a primary care doctor or helping me find another provider or service that would actually do more than Dreem. I'm actually more upset as I write this because I am out $120 for 2 appointments and I feel like almost nothing was accomplished. The only good that came of getting services through Dreem is that I have an idea that my sleep apnea is worse than I thought Dreem doesn't seem to do much of anything for people with actual sleep problems. I suspect that I may have more issues than just sleep apnea. The only solution for my sleep apnea was to increase the pressure. Perhaps I could have benefited from a bipap or a different cpap device. The more I think about this, the angrier that I am that I was charged for this service I could have gotten the aame answers from my PCP. I am being charged $60 per session for a specialist. Seeing my PCP wouls have cost me $20 per session. All the provided did was look at my Cpap data and talk to me about it and basically tell me it looked bad and I already knew that. Honestly, this feels criminal that your company is offering mediocre services and asking for a specialist copay. Literally, how dare you. I am out $80 extra because your service is bullshit. I now intend to talk to customer service to see if I can get any kind of reimbursement or refund for this. What f-ing bullshit. This was a waste of my f-ing time. After talking to that provider twice, I contacted an actual sleep clinic with actual f-ing doctors locally to get real services done. That is the only good. Your services were such f-ing bullshit, that it prompted me to contact doctors at an actual clinic. F you and f your company. I want my money back. Your service is garbage. What a f-ing waste of money.

Literally the most unresponsive, unprofessional health providers I have ever had the misfortune of dealing with. Unless you have lots of time to waste following up with people who never respond UNTIL you say to close your account, do not even start with them.

Waste of money. Better to go see a psychologist who specializes in sleep.

Tried twice, could not sleep with the device. I messaged them on the app and sent 2 emails. None were responded to.

They diagnosed sleep apnea, but insurance won’t recognize it because it was a home study. What was I paying for? This was a complete waste of time and money. They were supposed to follow up this week about an in-person clinic - but they never did.

I had my last appointment and I thought someone was going to follow up with insurance information so that I could receive my device. I have not heard anything from anybody since. The worst part is, I’m not sure who to even reach out to.

(They deleted my review) At the beginning, there were no issues. My intake went well, and Ashley Fellows was great. She answered my questions, explained the next steps, and told me that I needed to upload my sleep report to the patient portal. Unfortunately, that is where this experience completely fell apart. After my first attempt at uploading the report, it took more than two weeks for anyone to tell me there was an issue and that they couldn’t see it. I immediately re-uploaded it and went back to waiting. Another month went by. After sending several messages myself trying to get an update, I was finally told that they would let my provider know. And that was it. No follow-up. No communication. No treatment plan. Nothing. We are now approaching three months since my intake, and I still have not heard from anyone regarding treatment for my sleep apnea. At this point, I have absolutely no interest in proceeding with this company. The experience has been incredibly frustrating and, ultimately, completely useless. I reached out because I needed help managing my sleep apnea, and after nearly three months, I have received zero treatment and zero meaningful assistance. The only thing they have consistently managed to send me is an invoice for the intake call. I don’t remember ever agreeing to a charge for the intake, and honestly, had I known I would be charged simply to speak with someone before actually receiving any services, I probably would not have proceeded. That said, if I owe the fee, I am willing to pay it. I responded to the invoice specifically asking how I could make the payment and, more importantly, how I could set up a payment plan. I was told that a payment plan was possible, so I replied with the payment arrangement I wanted to set up and waited for them to tell me how to proceed. They never responded. I have now replied to the same email multiple times. Instead of actually answering my question or helping me set up the payment plan I requested, they simply continue sending me the same original invoice. No one responds. No one follows up. No one seems to actually read or address the messages being sent to them. At this point, the entire experience has been a complete waste of my time. Nearly three months after my intake, I have received no treatment, no meaningful follow-up, and no help whatsoever with my sleep apnea. The only consistent communication I’ve received has been an invoice for a service that never actually progressed beyond the initial intake. I cannot understand how a healthcare service can take nearly three months to address something as basic as reviewing a sleep report and communicating next steps with a patient. The lack of communication, follow-through, and basic customer service has been unacceptable. Completely frustrating. Completely ineffective. And ultimately, completely worthless. I would not recommend this service to anyone looking for actual help with their sleep apnea.

Very disappointing experience. My biggest concern was the behavior of two managers who worked closely together. In my experience, the environment felt toxic and unprofessional, and it often seemed like protecting management and the company’s image was more important than genuinely caring about patients and employees. For a healthcare company, patient care, professionalism, transparency, and accountability should always come first. I also had serious concerns about whether everyone presenting themselves in a clinical capacity had the appropriate qualifications and credentials for the responsibilities they were given. I strongly believe leadership needs to investigate these concerns and make significant changes.