James S.
Overall terrible experience
Overall terrible experience, I have been waiting for over a month for ANY type of customer service in order to get my prescribed device and Dreem Help's score is 2 people that promised a callback and never did, one person that answered the phone and lied, (told me I would get my device within 10 days), and 1 agent disconnecting while trying to understand why I have to work with the manufacturer to get my insurance to approve a device they prescribed. When I get a prescription for antibiotics it's not my responsibility to contact the drug manufacturer and dilly around with my insurance. If I didn't already have sleepless nights this company would have given me them. This org is a startup with its CS hat on backwards, blaming the customer for things that are ultimately their resposibility. Stay far far away. Update, note they've responded with a canned "thank you for letting us help resolve this issue", they didn't resolve anything, perfect example of someone not paying attention to their customers, is this a company you want to trust with your health and insurance?
Response from Dreem Health Sleep ClinicAug 12, 2026
Dear James, thank you for taking the time to share this with us. We aim to always provide supportive and responsive care for our patients throughout their sleep health journey, and we appreciate you bringing this experience forward. We're very glad that we could help resolve this and are here if you need additional support.