Dreamwood Living Reviews | Read Customer Reviews of dreamwoodliving.com

Dreamwood LivingReviews of dreamwoodliving.com

4.786 reviews
Decoration & Interior
N19W24400 Riverwood Dr Suite 350, Waukesha, Wisconsin

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Dreamwood Living

About Dreamwood Living

Dreamwood Living is your premier online store for premium fireplaces, saunas, and outdoor living products. As a 100% USA-owned and operated company based in Waukesha, Wisconsin, we specialize in top brands like Dimplex electric fireplaces, Napoleon gas and wood-burning fireplaces, and luxurious Golden Designs infrared saunas.We put customers first with high-quality products at competitive prices, expert guidance, free shipping on orders over $299, and flexible financing options. Create your dream cozy home with reliable electric fireplaces, relaxing saunas, or stunning outdoor fireplaces from Dreamwood Living – exceptional service guaranteed.

Dreamwood Living (dreamwoodliving.com) has 86 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: dreamwoodliving.com
Website: dreamwoodliving.com
Category: Decoration & Interior
Location: Waukesha, Wisconsin
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 20% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Dreamwood Living reviews

86 approved reviews, newest moderated first

R C.
Sep 24, 2026
I had a very poor experience with this…
I had a very poor experience with this business and would not recommend them at all.
Response from Dreamwood LivingSep 24, 2026
Thank you for your feedback. We take every review seriously and looked into this carefully. Our records show that the concern here was a request to receive an item valued at nearly $600 at no cost, which we weren't able to agree to. While we always do our best to resolve issues fairly, including repairs, replacements, or returns under our policies, we can't provide products free of charge. We're sorry we couldn't reach an outcome you were happy with. Our door remains open if you'd like to discuss options that fall within our policies. Please reach out to us directly anytime. — The Dreamwood Living Team
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Edwin Ford J.
Sep 18, 2026
Joe was awesome
Joe was awesome, he helped through the entire process!!
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Greg B.
Sep 17, 2026
The leave a phone message that they…
The leave a phone message that they will call you but never do after 5 requests
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Todd C.
Sep 15, 2026
Joe was great
Joe was great! The entire process was easy. Delivery was quick.
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customer
Sep 2, 2026
Joe is responsive and very helpful with…
Joe is responsive and very helpful with sourcing equipment which is not showing on the site. Wonderful service.
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William J Reese J.
Sep 1, 2026
good pricing
good pricing and prompt delivery
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jeff C.
Aug 28, 2026
Joe was very helpful in helping me make…
Joe was very helpful in helping me make the right decision on my new fireplace. The price was also very competitive in comparison to other units the same size. His customer service is highly rated and regarded. The shipping was fast(7-10 days). One section of the chimney pipe came damaged and he replaced it immediately and sent me the tracking info.
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Adrian S.
Aug 23, 2026
They had a live person doing a chat…
They had a live person doing a chat with me about the electric fireplace my wife and I were interested in on a Sunday. We ended up buying it. There was a mishap with the shipper so I called later in the day on a Monday and Boom, they got right on it and fixed it with the shipper. We love this fireplace.
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