DreamSofa.comReviews of dreamsofa.com

I've ordered 2 sofas from here in the last year. They are sturdy and well made, and fit beautifully into my home. Ryan was amazing with helping me pick the size and design that would work best, and Karla was incredibly helpful when we ran into shipping issues. The fault was NOT with DreamSofa, but with the individual shippers themselves, and everyone at DreamSofa went above and beyond to see the situation resolved. We are already planning our next order!

I had a few problems with my sofa but the team at Dream Sofa worked with me to resolve the issues. They reviewed everything and were very thorough in understanding the issues. After some discussion and a few different options we settled on an option that was very agreeable with me as the customer. I can tell they wanted me to be happy with my purchase and I am. The couch really is beautiful and it fits our decor perfectly.

Can't say enough about my new sofa. It is absolutely gorgeous and high quality workmanship. DreamSofa was great to work with, kept me informed of the progress, and most of all the sofa came a month earlier than anticipated. Delivery was a breeze. I am certainly spreading the work on this company to my family and friends!

After several attempts via email to get in contact and help with our sectional making a squeaking noise Karla C finally responded. She asked us to send a video of the issue/noise happening so we did. The first email back was sorry its not covered as we determined it is a third party/your fault it was mishandled or abused by you. Second email stated the same thing as above and I left a review here. Within 20 min of leaving a review Karla C. Gave me a call explaining that somehow it was escalated to her production team within 20 min of leaving my review and determined that it NOW was something they were going to take care of. They even asked me to remove my review. I obliged and figured they were going to take care of the issue and I have an agreed upon email clarifying they were going to make it right. I emailed 3 days after they said they were going to fix it and was told to give them until the end of the week to get back to me. Well the end of the week came and left without an answer until I reached to confirm that they were still working on a resolve to get someone to come and take a look at my sectional. I finally received an email stating that Kies upholstery was going to come and take a look with what was wrong with my sectional. I got the phone call from the owner of Kies Upholstery who was pleasant and wanting to make sure the sectional was fixed properly. He came over today 9/14/21 and said that our sectional arm does have something lose that is making the squeaking noise. He then went on to say ( Karla C from Dreamsofa informed him to tell us that the noise it is making is normal and does not need repairs) Asking another company to lie for your product is shameful. The owner of the upholstery place was shocked and offended that they encouraged him to tell us this. Thank goodness the man from Kies upholstery has honesty and integrity because DreamSofa.com clearly has none. I have asked for a call from a manger but have not gotten one yet. For paying almost $4,000 for a sectional and ottoman one would think they would want to help customers with issues they have. My warning to ALL is avoid buying from dreamsofa.com and I give you my word that this review is 100% truthful!

We love the sofas... perfect lovely more beautiful than what we expected... don’t worry about the wait the sofas will come and it will be worth it... I will always buy sofas through dream sofa because the customization was worth it and the seats are great! Ryan was amazing

I cannot say enough about our experience with Dream Sofa. Working with Ryan was a pleasure because of his expertise and patience! He was very responsive to our questions and the result was beautiful. This is a great company! Skilled, caring, trustworthy and professional!

I cant say whether the sofa is nice or not because as of today it still has not been delivered. We ordered back in December and its the end of April. I get responses back when I email but they just keep saying its due to"covid delays". I was told 8-10 week, its going on 20. supposedly the delivery company has it and still has yet to contact us to set up a delivery. Super disappointed. UPDATE: Karla was great and helpful and personally contacted the shipping company to finally get us our sofa. She continued to follow up and check in to make sure things were finally progressing. We did wait much longer than we were told but the company continued to try to help, which we appreciated. The couch is beautiful and great quality. Thank you , especially Karla.

I truly loved buying my sectional from this company. I was scared at first because it is a big commitment money-wise. It's the most expensive thing in my house. That said, every part was made to order, and when I checked prices on those options, other companies were waaaay more expensive. This came in much lower, price-wise to those companies. Once I spoke to Ryan and Kiara, who helped iron out my dream sectional, I knew to leave it in their hands. In a very fast time, I got the sectional of my dreams. It's huge but doesn't take up too much space energy-wise, it fits everyone, it's super cozy - but in a chic way, and not in that "swallows" you way, and it's beautiful! I am so in love with it. Thank you so much DreamSofa.com!