DreamSofa.comReviews of dreamsofa.com

I reluctantly ordered a custom sofa from Dream Sofa in January 2022. I was wary about the company, quality, and time in which I would receive it. I read all reviews and decided to take a chance. My sofa arrived today (2/15/22), and I can’t say enough about how beautiful it is, the quality of the workmanship, and how it complements my room. I have already told several people about Dream Sofa, and absolutely would not hesitate to order again. The updates I received from them during the process were greatly appreciated and they were on schedule as promised. Wonderful experience and highly recommend this company!

I ordered two sofas and I absolutely love them! I was seeking a smaller size and it was nearly impossible to find until I discovered Dreamsofa. They are comfortable and stylish and fit my space perfectly. The real star here was Karla, my CS rep. I did have an issue with my cushions and she went above and beyond to rectify my situation...twice! She was professional, very quick to respond, followed up promptly and worked with her team to make sure I was 100% happy. I would have given 5 stars if I hadn't had my issue - Karla is 5 stars!

We had a warranty issue with our DreamSofa and I must say they have the best customer service staff that I have dealt with in a very long time. Karla handled our issue quickly and professionally. We couldn't be happier with their product and service. My wife and I are preparing our next order and can't wait to receive new chairs to go along with our DreamSofa.

I received my sofa yesterday and am very pleased. The process worked well, delivery was a breeze and the sofa looks great. It is also extremely comfortable. I selected the medium firmness. It is quite firm but easy to nap on!

If I could give 0 stars I would this whole experience has been a nightmare and much like the other bad review on here, I am given NOTHING but excuses. I don't even have my couches yet to which I was promised they would be ready by mid NOVEMBER. The pattern is empty promise, failed, apologise, don't fix it, give excuses, and then empty promises again. I would be told swatches would be overnighted to me. I sent images and color samples and stated I wanted swatches of colors similar that are AVAILABLE, to which I would be told "omgosh we have the perfect color I see exactly what you are looking for, and we have it we will overnight these swatches to you." 10 days later no swatches. 5 days later the most bazaar colors farthest thing from what you ask for, and then repeat. EXCUSES and frustration. This whole experience has been miserable and annoying!! RUN and DO NOT ORDER FROM Dream Sofa if customer service, integrity, and prompt service is what you desire.

Gorgeous! Truly in awe with my new Bordeaux sofa. It exceeded all expectations. The design, color, overall quality and craftsmanship are unbelievable. I checked multiple stores and sites and none offered an alternative to this. And the whole idea that you can design and customize your sofa is really cool. Ryan and Kiara were very helpful and walked me through each step as well as made great suggestions. Thank you so much!

We absolutely LOVE our Bordeaux sofa, chair and ottoman!! It added the touch of class and elegance to our living room. The craftsmanship is bar none and the fabric we chose, Noble Otter, is durable and comfortable. Customers service was fantastic throughout the process and we intend to purchase a bed from DreamSofa in the next few months. And to top it all off - made in the USA!! Highly recommend this company!

There aren’t enough good things to say about this furniture and the online experience. After two separate orders of free fabric swatches and multiple emails with my own furniture consultant, I ordered a custom sofa with chaise with the most stunning green velvet fabric. We’ve had the sofa for a week and it is now the most popular spot in the whole house! It is equally loved by my husband, my beagle, and my teenage son. The amount of customization is staggering allowing you to create the perfect piece for your home. Communication during the production process was clear and timely. Delivery was seamless. I cannot recommend DreamSofa any more highly.