DreamSofa.comReviews of dreamsofa.com

DreamSofa is truly the right name for this company. We just received our custom sectional sofa...delivered on time for two upcoming weddings. That, in itself, was a labor of love from the company! We couldn't be happier with our purchase. The fabric choices were extensive, and samples were received promptly. The design team was very helpful in explaining the design and construction options that would meet our unique needs. The finished product is beautiful! It fits perfectly into our space, and is very comfortable. Especially working only online and across country, (after looking locally first) this was a fantastic experience!

So comfortable especially the mattress is just perfect. This sleeper sofa was bit expensive but worthy to buy it. Highly recommend.

I received my sofa less than two months after ordering from DreamSofa. I am so thrilled with the Harper sofa; it has exceeded my expectations. Thanks for building such a great product. The sofa looks great and is very comfortable. I could not be any happier with this purchase. From start to finish, this DreamSofa purchase was a fantastic experience: from the online ordering options to the ongoing customer service production and delivery status communications—all in all an outstanding company and product.

We love our sectional sofa. The quality of the sofa is excellent and the customer service was top notch with great communication through out the process.

We are THRILLED with our custom-made sofa from Dream Sofa! We wanted a particular style, color, and size (along with high quality) to replace our old sofa, but weren’t finding it anywhere. Then we found DreamSofa.com’s website – they have hundreds of custom design combinations and choices available! We requested and received multiple swatches. Everyone on the design team was friendly and helpful, and they spent ample time answering our questions and working with us to ensure perfection. The sofa was made exactly to our specifications - we added inches to both the standard height and depth, as we have some very tall people in our family. The finished product is gorgeous, and exceeded our highest expectations – better-looking than anything we have seen at retailers’ stores. It is obviously very, very well made, and we have been recommending DreamSofa to everyone ever since we received it. Our sincere thanks to the team at DreamSofa!

We're very happy with our well-built Manchester sofa. We did have one issue, the sofa is supposed to have a curved silhouette but ours is straight. I didn't have a design consultation as I wasn't doing any true customization but it turns out, the curved silhouette is a customization that needs to be specified during the design process. It was too late for us to make any changes because it was already delivered but our sofa still looks and feels great. Karla and team were very helpful and courteous in looking into the matter. We were a bit unsure about buying a sofa without trying it in person but happy with the purchase and process!

The quality and options are great. Their customer service and responsiveness is atrocious. They make commitments on timing and updates that never occur -I’ve been primarily dealing with Ryan and Karla. Ryan in particular is the one that makes promises that he then walks those back. I bought a very customized sectional back in early august that I paid more than 7k for. Do not cheap. Ryan was the designer and he was very friendly and helpful during the sales process It got delivered late October. I realized that I wanted one of the sections to be longer so talked to Ryan about purchasing a replacement section that ended costing me another 3.5k This was completely my issue not theirs. They wanted me to send back the existing section so they could make sure they fit. We agreed to wait to early January to ship it back so I could have a couch for the holiday but that they would start making the replacement sectional right away so that we would minimize the time I would have to be without a couch. I was told that they had the material and fabric in stock and that there would not be any delays on account of supply chain issues. The sofa ended up not getting shipped back until the first week of February as it took a whole for them to get back to me. Ryan told me that the replacement section was as far along in production they could without having that existing section. I was quoted a 5 week turnaround time and told they would put a rush on it. We’re now 8 weeks in and there is no ETA. instead I’m getting the supply chain excuses from Ryan even though I was Initially told that they had all they needed. 2 weeks ago he said I would hear back with an ETA at the end of last week. That did not happen. Was able to get hold of Karla on Monday. She was not able to give me an update instead she was going to ask someone else to get back to me, which they have not. So I short pricy to custom, good quality but lousy communications and follow through.

Karla took excellent care of the issue with our sofa, and we are very happy DreamSofa customers!