DreamSofa.comReviews of dreamsofa.com

We were able to custom-design a beautiful sofa that fit perfectly in our place, just as we had envisioned. Custom length, the exact color we were looking for in a shade of purple. The sofa arrived on time, even with tariffs, and the price was very competitive compared to other sofas. Outstanding customer service, and the team kept us informed throughout the process.

ordered my sofa on August 25, and was told it would be 4-6 weeks for completion/delivery. I am now entering my ninth week, and still have no sofa. I do not receive any information on the progress unless I reach out to them. three weeks ago I was told my order would be a priority and someone was assigned to my order to personally monitor it.........that has not happened. the latest was last Thursday when I was contacted by the shipper letting me know I would receive it either Sunday, Tuesday, or Wednesday. it is the latter end of Wednesday, and I have not heard a peep (since that last Thursday call). very disappointing customer service with this company ***UPDATE*** Dream Sofa claims my sofa is finished and in the Delivery Drivers hands. The Delivery Driver claims he tried to pick it up, and it isn't ready. Somebody is lying to me here. JUST BE HONEST AND UPFRONT WITH THE CUSTOMER. Good or bad, the truth will be accepted. but when you start lying or placing the blame elsewhere, you lose me and anyone I know as a customer!

Edited 10/14: the company contacted me after this review. They rapidly resolved the shipping issue and offered a partial refund. The sofa was delivered less than a week after my post. And the sofa is AWESOME: sturdy, well-made, pretty, comfortable. So, I am changing my rating from 1 to 5. I do recommend this company. Ordered in June. Company says it shipped in September. It is now October and still they have not given me a delivery date. They send very polite emails saying they will resolve it. But, it is not resolved.

We bought a beautiful custom DreamSofa recently and had some issues regarding the fabric. Karla handled our issue in the most polite, pleasant, kind and helpful manner. She went above and beyond to connect us to the correct department and stuck with it until we were very satisfied with the resolution. This company overall has top notch customer service with a very responsive staff. Karla is truly a shining example of what excellent customer service looks like and she is a huge asset to DreamSofa.

I purchased a sofa from DreamSofa. The customer service from designing (with Ryan) and post-order help (with Clyde) was exceptional. When my sofa arrived, one of the legs unfortunately arrived damaged from transport. However, DreamSofa made sure that things were done right and hired someone to come repair it and also compensated me additionally for the damage. Really happy with the sofa and service

Excellent customer service as well as exceptional delivery, and the sofa is very nice too!

Excellent sofa and customer support.

Having read all of the positive reviews about DreamSofa and their quality and customer service, we decided to choose them for our new furniture. Having never purchased furniture "sight unseen" we were hesitant, but the reviews had already swayed our decision. We ordered numerous color swatches and thought we found the "one for us". We ordered a sofa, loveseat and two large ottomans...all in Monaco Avenger Pumice. Upon arrival and after a few days we quickly realized that we should have ordered and darker color. The Avenger Pumice was beautiful, but not practical with a Golden Retriever. It was our fault, so we decided to reach out to Karla (our DreamSofa rep) to see what we could do. We knew that this furniture may be the last furniture we would own, so we wanted to make sure that we got it right. Karla walked us through all of the steps needed to not only return, but more importantly exchange for our new color Avenger Driftwood. Cost of the return/exchange was reasonable and when the new furniture arrived, we knew instantly that we had made the right decision to exchange for a color better suited for us. All 4 Monaco pieces (sofa, loveseat and 2 ottomans) are beautiful and we wanted to say thank you to Karla and DreamSofa, we could not be happier!