dreamrooma.comDreamrooma is a team that develops rug/ carpet, quilt, blanket products to bring unique designs with high quality to customers.At Dreamrooma, we care about the real experience our customers get. We are constantly improving models and supporting customers together.Refreshing the customer’s room space is the driving force for us to improve every day.Our Mission: Provide the most beautifully designed and quality products to customersOur Vision: Leading brand when customers want products with beautiful designs (rug/ carpet) with high quality.
dreamrooma.com (dreamrooma.com) has 160 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Janet C.
I ordered a rug. What I got was something that’s more like a thick blanket with non skid backing. There is no way this is a rug. I ordered the large size 5x7. I guess if you ordered a bath mat size you could classify it as a mat but it is not a rug. Not to mention it took one month to get here because it ships from china. Did not realize this. Do not buy from this company!!
J.D.
Delivery took a long time, and rug was more like blanket material than rug material. It is soft and stretchy.
Response from dreamrooma.comJul 26, 2023
Thank you for sharing your feedback with us. We apologize for the extended delivery time; we understand how frustrating delays can be, and we are continuously working to improve our shipping process to provide faster and more reliable service. We are also sorry to hear that the rug did not meet your expectations in terms of material. We always strive to provide accurate product descriptions. Your feedback is valuable to us, and we will use it to make improvements to our product listings. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We want to ensure your satisfaction and are here to help. Again, we apologize for any inconvenience caused, and we truly appreciate your feedback. We have a special surprise for you as a token of our appreciation. We will be sending a small gift to your email within the next 1-2 days. We hope this gesture will help make up for any inconvenience you may have experienced.
Sophia
Great product nice size we love it
Response from dreamrooma.comJul 17, 2023
Thank you for your positive feedback! We are thrilled to hear that you are loving the product and that it is the perfect size for you. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to provide you with the best possible support. Thank you once again for choosing our product and for your kind words. We have a special surprise for you as a token of our appreciation. We will be sending a small gift to your email within the next 1-2 days. We hope this gesture will help make up for any inconvenience you may have experienced.
Mrs.Hinton
The print of the rug was really pretty. I was a little disappointed about the width. I thought it would be a little bit bigger.
Response from dreamrooma.comJul 17, 2023
Thank you for sharing your feedback with us. We appreciate your kind words about the print of the rug and we're glad you find it pretty. However, we apologize for any disappointment caused by the width not meeting your expectations. We understand that size is an important factor when selecting a rug, and we strive to provide accurate product descriptions and measurements. If you would like to discuss this further or explore any possible solutions, please don't hesitate to reach out to our customer service team. We value your satisfaction and want to ensure you have a positive experience with our products. Once again, we apologize for any inconvenience caused and appreciate your feedback. Thank you for choosing our product. We have a special surprise for you as a token of our appreciation. We will be sending a small gift to your email within the next 1-2 days. We hope this gesture will help make up for any inconvenience you may have experienced.
Robert J.
Great product an shipped faster than expected
Response from dreamrooma.comJul 17, 2023
We are thrilled to hear that you are satisfied with the product and that it arrived faster than expected. Providing efficient and timely shipping is a priority for us, and we are delighted that we could exceed your expectations in this regard. We strive to deliver high-quality products and exceptional service to our customers, and your feedback reassures us that we are on the right track. If you have any further questions or need any assistance, please feel free to reach out to us. Once again, thank you for choosing our product and for your kind words We have a special surprise for you as a token of our appreciation. We will be sending a small gift to your email within the next 1-2 days. We hope this gesture will help make up for any inconvenience you may have experienced.
Edward B.
Great item/ love the rug
Response from dreamrooma.comJul 13, 2023
Thank you so much for your positive feedback! We are thrilled to hear that you love the rug and that it has met your expectations. Your satisfaction is our top priority, and we are delighted to know that you are happy with your purchase. Once again, thank you for choosing our product and for your kind words. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to provide you with the best possible support. We have a special surprise for you as a token of our appreciation. We will be sending a small gift to your email within the next 1-2 days. We hope this gesture will help make up for any inconvenience you may have experienced.
Nicole H.
Communication throughout the process was amazing! Shipping was great for how far of a trip and my boyfriend absolutely loved it!
Response from dreamrooma.comJul 13, 2023
Thank you for sharing your wonderful review with us. We are thrilled to hear that you had an amazing experience with our communication throughout the process.Customer satisfaction is our ultimate goal, and we are thrilled that we could contribute to a positive and memorable experience for both of you. Thank you once again for choosing our company and for your kind words. If you have any further questions or need any assistance, please feel free to reach out to us. We are always here to help. We have a special surprise for you as a token of our appreciation. We will be sending a small gift to your email within the next 1-2 days. We hope this gesture will help make up for any inconvenience you may have experienced.
DONNA-MARIA P.
The experience with customer service was easy. I received the product in great condition. The quilt is soft and made up very well. I am happy with my order and would order through them again! Thank you
Response from dreamrooma.comJul 10, 2023
Thank DONNA-MARIA PITTMAN Thank you so much for taking the time to share your review. We are pleased to hear that your experience with our customer service and product quality was easy, enjoyable and quality. We sincerely appreciate your kind words and are glad that you are satisfied with your order. We will be happy to serve you again in the future. If you have any further questions or need assistance, please contact us. We have a special surprise for you as a token of our appreciation. We will be sending a small gift to your email within the next 1-2 days. We hope this gesture will help make up for any inconvenience you may have experienced.
