dreamrooma.comReviews of dreamrooma.com

Response from dreamrooma.comJul 25, 2023

Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the delay in receiving your quilt for the May 28 graduation. We understand how important it was to have it on time, and we regret that we couldn't meet that expectation. We appreciate your understanding regarding the mistake with the design upload, and we are glad that we were able to address it promptly after receiving your apology on May 9. Nonetheless, we are thrilled to know that the quilt has now arrived, and we are delighted that you love it! Your satisfaction is our top priority, and we are grateful for your kind words and positive feedback. We have a special surprise for you as a token of our appreciation. We will be sending a small gift to your email within the next 1-2 days. We hope this gesture will help make up for any inconvenience you may have experienced. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to provide you with the best possible support.

Response from dreamrooma.comJul 26, 2023

We extend our sincerest apologies for the disappointment and inconvenience caused by the Golden State Warrior rug. Your feedback is of utmost importance to us, and we deeply regret that the print quality of the product fell short of your expectations. We acknowledge the concern raised and have taken prompt action to address the issue. After thorough investigation and discussions, we are pleased to inform you that a new product with improved print quality is on its way to you. You do not need to return the previously received carpet, as we want to ensure a hassle-free resolution for you. Please accept our heartfelt apologies once again for any inconvenience you may have experienced. We value your trust in us and strive to provide the best products and services to our customers. If you have any further concerns or questions, please feel free to reach out to us. Thank you for your understanding and cooperation throughout this process.

Response from dreamrooma.comJul 26, 2023

Thank you for your wonderful feedback! We are thrilled to hear that you love your rug and that it has met your expectations. We take pride in providing high-quality products, and it's delightful to know that the rug's softness and smoothness have brought you joy. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to provide you with the best possible support. Thank you once again for choosing our rug and for your kind words. We truly appreciate your support and hope the rug continues to bring comfort and happiness to your home. We have a special surprise for you as a token of our appreciation. We will be sending a small gift to your email within the next 1-2 days. We hope this gesture will help make up for any inconvenience you may have experienced.

Response from dreamrooma.comJul 26, 2023

Thank you for your feedback, your feedback will help us improve in the future

Response from dreamrooma.comJul 26, 2023

Thank you for taking the time to share your feedback with us. We are thrilled to hear that you find the rug awesome and that it has made a positive impression on you. We appreciate your suggestion about the backing of the rug. We understand the importance of having a substantial backing to prevent curling in the corners and ensure that the rug lays flat on the edges. Your feedback is valuable to us, and we will certainly take it into consideration as we work to improve our products. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to provide you with the best possible support. Once again, thank you for choosing our rug and for your valuable feedback. We truly appreciate your support and hope to have the opportunity to serve you again in the future We have a special surprise for you as a token of our appreciation. We will be sending a small gift to your email within the next 1-2 days. We hope this gesture will help make up for any inconvenience you may have experienced.