dreamrooma.com Reviews | Read Customer Reviews of dreamrooma.com

dreamrooma.com Reviews | Read Customer Reviews of dreamrooma.com

dreamrooma.com reviews

160 approved reviews, newest moderated first

Jo
Oct 3, 2023
Worst experience with customer service
Worst experience with customer service. I still don't have any updates after weeks of asking and when I tried to call the phone number, it is disconnected or busy. The email that I am going back and forth with only responds at 2:00 in the morning every couple days. Its impossible to get anywhere with them.
Response from dreamrooma.comOct 9, 2023
We extend our sincere apologies and appreciate your valuable feedback. Your input highlights areas where we can make improvements, and we are committed to addressing these promptly. Please be assured that we prioritize the customer experience and are dedicated to finding the best solution to ensure your satisfaction. Kindly review your email as we aim to assist you effectively. Once again, we apologize for any inconvenience caused and thank you for your understanding.
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Mary P.
Sep 15, 2023
The color of my product was not what I…
The color of my product was not what I thought it would be but the customer service was outstanding.
Response from dreamrooma.comSep 25, 2023
I'm sorry to hear that the color of your product didn't meet your expectations. However, I'm pleased to know that you had a positive experience with our customer service. Your satisfaction is important to us, and we're grateful for your feedback. If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out. Thank you for sharing your thoughts with us.
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Michael
Sep 13, 2023
Looks good but tastes better.
Your product looked great to me loved it. Apparently it tastes even better because my 11 month old American Bully chewed it up. Just like them chewed up NY Giants!
Response from dreamrooma.comSep 25, 2023
I'm glad to hear that you initially liked our product! It seems like your 11-month-old American Bully has quite the taste for it as well. While we're sorry to hear about the unexpected turn of events, we hope that everyone is safe and sound. If there's anything we can do to assist you further, please don't hesitate to let us know. Thank you for sharing your feedback and sense of humor! We've sent you a special gift to your email. Kindly check your inbox to claim it. We're excited to have the opportunity to serve you even better in your future purchases
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Kathy
Sep 12, 2023
The problem is I never got my package
The problem is I never got my package. You apparently did not have the scanner code correct with my address and it went to another state. I reached out to you and was told I would have to deal with it myself. I paid for something I never received! You stated the package was undeliverable due to wrong shipping address, yet when I tracked the package it was delivered.
Response from dreamrooma.comSep 25, 2023
We apologize for the problem that occurred with your order. We are still trying to give you the best solutions, please check your email so we can assist you in solving this problem in the best way possible for you. Your feedback will help us improve and be better in the next products we send to customers. If you have any questions please contact our support team, we are here to assist you.
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James M.
Sep 11, 2023
Great blanket and images are crystal clear
I purchased this blanket for a friend that is a huge Britney Spears fan. It was great quality with clear images of various Britney album and magazine covers. Great gift idea.
Response from dreamrooma.comSep 12, 2023
Thank you so much for choosing our Britney Spears blanket as a gift! We're thrilled to hear that you found the quality and images to be excellent. It's always wonderful to be able to provide a great gift idea for a fan. We appreciate your support and hope your friend enjoys their new blanket! If you have any further feedback or questions, feel free to let us know.
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Noreen W.
Sep 11, 2023
The blanket was perfect!
The blanket was perfect!
Response from dreamrooma.comSep 12, 2023
We appreciate you taking the time to share your feedback. It brings us joy to learn that you're pleased with our product. Ensuring our customers' satisfaction is our foremost concern. Should you have any inquiries, please don't hesitate to reach out. We're here to help!
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Barbara V.
Sep 11, 2023
You delivered when promised
You delivered when promised. Even though we were sent the wrong rug, we still like what we got
Response from dreamrooma.comSep 12, 2023
Thank you for acknowledging our punctual delivery. We apologize for the mix-up with the rug, but we're pleased to hear that you still found value in the one you received. If there's anything we can do to rectify the mistake or if you have any further feedback, please don't hesitate to let us know. We appreciate your understanding and look forward to serving you better in the future.
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Dianna Kowalski H.
Sep 8, 2023
Not what I expected.
The rug is accurate size and it is soft to step on. The designed is what I expected except the Cubs logo was blah. I am VERY disappointed on how it was delivered. I didn't expect the rug to be folded and vacuum sealed. Not sure best way to get the creases out. The price is definitely more than the quality is worth.
Response from dreamrooma.comSep 11, 2023
I'm sorry to hear about your disappointment with the rug. It's great to know that the size and softness meet your expectations. Regarding the design, I understand that you were hoping for a more vibrant representation of the Cubs logo. As for the delivery, I apologize for any inconvenience caused by the folding and vacuum sealing. In order to maximize cost-efficiency and expedite delivery to our customers, we utilize vacuum sealing for shipping. To remove the creases, you might try laying the rug flat and gently steaming it or placing heavy objects on the corners for a period of time. Once again, we apologize for not meeting your expectations regarding the packaging and delivery. We will strive for improvement in the future. We look forward to the opportunity to serve you again.
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