Samantha O.
Absolutely terrible experience
Absolutely terrible experience, company. And customer service! Pathetic excuse for a company! Strongly advise anyone to not be scammed by these people and be out almost $100! Refusing a return or refund after I requested a cancelation WELL before my product shipped. Now they are refusing ANYTHING!
Response from dreamrooma.comNov 15, 2023
We've provided detailed information regarding your order status. Your order was placed on November 9, 2023, and six days later, on November 15, 2023, you requested a cancellation. As our products are exclusively manufactured upon customer order placement, cancellation in this particular instance is not feasible. It's important to note that when you sent the cancellation request via email, the order had already been dispatched. Adhering to our customer-centric policies, we sincerely hope for your understanding and empathy in this matter. Thank you