Drake SoftwareReviews of drakesoftware.com

Response from Drake SoftwareApr 28, 2026

Thanks for sharing your feedback, Jean. We’re sorry to hear about your experience, especially the concerns around errors in the program and the issues you ran into with Form 2210. We understand how important accuracy and efficiency are when you’re preparing returns, and how frustrating it is when the software adds extra time to your workflow. We’d like the opportunity to take a closer look at what you’re seeing and help get things working as expected. Please reach out to our support team at (828) 524-8020 or email [email protected] so we can review this with you and provide assistance. Your feedback is important and helps us continue improving.

Response from Drake SoftwareApr 28, 2026

Thanks for sharing your experience with us, Sherry. We’re sorry to hear that support hasn’t met the standard you’ve come to expect, especially after relying on Drake since 1993. Not being able to get clear answers when you call, along with pricing concerns, can be frustrating and we understand why this has impacted your overall experience. We’d like the chance to help address your questions and get you the support you need. Please reach out to our team at (828) 524-8020 or [email protected] so we can connect you with someone who can assist more effectively. We truly value your long-time loyalty and appreciate you taking the time to share this feedback.

Response from Drake SoftwareMay 1, 2026

Thank you for your feedback, Cherie. I’m glad to hear you’ve seen improvement in customer service, but I understand your concern about receiving inconsistent or incorrect answers. That’s not the experience we want for you. Please reach out to our support team at (828) 524-8020 or [email protected] so we can look into this further and make sure you’re getting accurate guidance moving forward.

Response from Drake SoftwareMay 1, 2026

We appreciate you sharing this, Bonnie. I understand how frustrating system freezes, update issues, and long wait times can be, especially after many years of use. Your feedback about support accessibility is important. Please contact our support team at (828) 524-8020 so we can help address the technical issues and improve your experience going forward.

Response from Drake SoftwareMay 1, 2026

Thanks for your review, Chris. I’m glad the interface and overall experience have been a good fit for you. I understand how frustrating those slower processing times can be during the season, even if temporary. It’s good to hear things returned to normal, but if you have any more concerns don't hesitate to reach out to contact our support team at (828) 524-8020.

Response from Drake SoftwareApr 28, 2026

Thanks for taking the time to share this, NC Tax Guy. We understand your concerns around rising costs, ongoing foreign tax credit errors, and the software not feeling as intuitive as it should. When issues like that slow you down or aren’t clearly explained, it can make an already complex process more frustrating. We’d like to help you work through those error messages and make sure you have clear guidance on how to resolve them. Our support team can walk through specific returns with you and point you to the right resources. You can reach us at (828) 524-8020 or [email protected]. You may also find step-by-step guidance in our Knowledge Base here: https://kb.drakesoftware.com/kb/Drake-Home.htm. We appreciate your long-time use of Drake and your honest feedback. It helps us continue to improve.

Response from Drake SoftwareMay 1, 2026

Thanks for taking the time to share, Curtis. I understand your concern about customer service changes. If there’s anything specific you’ve experienced or need help with, please reach out to our team at (828) 524-8020 so we can support you directly.

Response from Drake SoftwareApr 28, 2026

Thank you for your feedback, Espree. We’re sorry to hear about your concerns with pricing, added fees, and the level of support you’ve experienced. We understand how changes like these can feel frustrating, especially when they impact the value you expect from the software and the help you receive. We’d appreciate the opportunity to speak with you directly and better understand what you’ve been running into. Our team is here to help and can be reached at (828) 524-8020 or [email protected]. Your feedback matters and helps us continue to evaluate where we need to improve.