Drake SoftwareReviews of drakesoftware.com

Price is getting insane Features cut, price doubled support is now terrible Live agent use to answer in 3 rings, now 3 min with robot before you get an untrained agent Price remained stable for 30 yrs Great Christian based moral company. No longer They sold controlling interest

In reading some other reviews, I discovered, for the first time, that Drake had been bought out. I'm not sure whether the buyout is bad news, or not being informed about it is. I have used the software for about 25 years, and hated it at first. Actually changed to Tax-Wise in about 2006, prior to their being bought out by CCH - of whatever name THEY go by now. I changed back to Drake a couple of years later, when TW become cost prohibitive, and have stuck with Drake ever since. Now I know it too well to switch again, and it's still the most reasonably priced pro tax software around. I agree with most others that phone support was very good most of the year. And frankly I didn't notice a fall off in quality the last two years, I think mainly because I didn't find the need to call. I either solved the problem myself, or got answers in their email system within the program. So ignorance is bliss as fars as Drake being bought out. I didn't know about it, and because I feel I know the program too well to quit, I have to say I'm happy with it. The look anda fell of their web pages seem a bit more 'uptown', but I seldom go there for any assistance. My only compaints are the Communications Editor - for custom letters and such, and their lack of attention to details on State returns. I'm in Wisconsin, and they have a fairly complex tax return, with lots of additional forms, and it always takes Drake - before or after they buyout - way to long to incorporate changes into the state returns.

Drake Software is Great!

I have used the software for over 20 years. The support staff used to be great and they are not good at all now. For the most part it seems like they do not know how to use the software. I believe it is a call center supporting multiple software systems. Staff members have answered my calls giving other companies names as the greeting.

I have been using Drake for 20 years. About 600 tax returns (All entities and states). As many have said, it has fallen off the proverbial quality cliff over the past few years since the buy out. The auto robot answering my call is annoying and time consuming, and the human respondents though polite, don't usually have the answers to the increased software glitches. - To make the pain more severe, the price has gotten out of hand. Like others, I too am near retirement or I would go to Tax Slayer - I have tested many software products and TS wasn't bad, but it wasn't what I wanted - it was lacking. For the extra $2K or so I will stick with Drake for now as other software programs have also gotten pricier and at my age I do not want another software learning curve adventure ride. - I notice here that Drake also can't even bother to personally reply. Their answers to these complaints are clearly AI generated with boiler plate canned responses, so I assume that input to my critique will also be a disappointing as their failing reputation.

Drake Tax is an excellent product for a small firm, just getting started. It is inexpensive and the cost is predictable, so it won't fluctuate as I grow. It is very easy to use, and client support is really good. They continue to add surround solutions to assist with more practice management needs. Absolutely a great product to use.

Drake tax is in the optimal quadrant based on price/quality in my opinion. Sure there are better tax products out there but their price makes them less attractive especially to a smaller office like mine. My 5 star review is for the tax program. Drake accounting on the other hand is worse than quickbooks online if that is even possible. Drake has the potential to take a ton of market share away from Qbooks. However, they are throwing away whatever money/resources they are spending. They would be much better off not having it at all since no one wants to use it. They are striking out on a golden opportunity to be a much needed alternative to quickbooks. So hard to believe another accounting program out there hasn't made inroads on quickbooks because of how bad/hated they are. I can't really think of another business opportunity out there that has as much potential to replace a market leader.

EASE OF USE AND OPTIONS FOR SOFTWARE