Drake Software Reviews | Read Customer Reviews of drakesoftware.com

Drake Software Reviews | Read Customer Reviews of drakesoftware.com

Drake Software reviews

506 approved reviews, newest moderated first

Joe H.
May 12, 2026
The past 2 years have been AWFUL
The past 2 years have been an abomination using Drake Tax Online and Rightworks. The incompetency of staff never returning calls or giving wrong information leaves a lot to be desired. I am hunting for a new software and will more than likely change of if I do stay I will look for another cloud based company because of all the down time I had in the office for myself and staff.
Response from Drake SoftwareMay 13, 2026
We appreciate you sharing your experience, Joe. We’re sorry to hear about the ongoing frustration you’ve had over the past two years with Drake Tax Online and Rightworks, especially with the downtime and the support experience you described. We understand how disruptive that can be for both you and your staff during busy periods. Your feedback about communication, follow-up, and reliability is important, and we’d like the opportunity to look into these concerns further. Please contact our support team directly at (828) 524-8020 or email [email protected]( so we can review your experience in more detail and work toward a resolution.
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Luci D.
May 12, 2026
Slowly being priced out
Been with Drake for years, but the pricing continues to rise and now we have all these paid features being shoved down our throats. I LOVE the software, but this year it would just close the program randomly which sometimes resulted in loss of data entry. That's a huge negative for me.
Response from Drake SoftwareMay 19, 2026
Thank you for sharing this, Luci. We hear you on both the pricing concerns and the program closing unexpectedly. Losing data entry work is frustrating, and that's not the experience you should be having. We'd like to help troubleshoot that issue. Please reach out to our support team at (828) 524-8020 or [email protected] so we can look into what's causing the crashes on your end.
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Michael
May 12, 2026
Disappointed long time user switching software.
We have used Drake since 2013. Ever since Drake was sold a few years back, the problems with the software have increased. Starting a couple of years ago, the software would just stop and disappear from your screen without warning. It has gotten increasingly worse, with this year being the worst. Also, support told us that they will not help with any program issues if you do not use Rightworks (I think), their cloud provider partner. This is insane! And over the last few years, the flow from federal to state returns have gotten worse. This year, we had to do a lot of overrides to get our home state of Arkansas to work correctly. This was a time waster. I loved working on Drake, but as their product has become increasingly problematic, we will be switching software.
Response from Drake SoftwareMay 13, 2026
Thank you for sharing your experience with us, Michael, and for being a Drake customer since 2013. We’re sorry to hear about the issues you’ve encountered over the past few years, especially the software instability, concerns around cloud support, and the additional time spent handling overrides for Arkansas returns. We understand how frustrating that can be during an already demanding tax season. We appreciate the detailed feedback you provided, as it helps us better understand where improvements are needed. We’d welcome the opportunity to review these concerns further with you. Please reach out to our support team at (828) 524-8020 or email [email protected] so we can discuss your experience in more detail.
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Steve
May 12, 2026
Drake was not ready for the filing season
After using Drake Software for the past 20+ years, the 2025 tax filing season was the worst ever. Customer support was basically non-existent as they would not listen to the issue and wasted more time than benefit. Drake was clearly not ready for the current filing season as we were not able to file many Partnership or Corporate returns until March due to problems with the State of Oklahoma returns. No communication from Drake on the issues
Response from Drake SoftwareMay 13, 2026
Thank you for sharing your feedback, Steve, and for being a Drake customer for more than 20 years. We’re sorry to hear that this filing season did not meet the standards you’ve come to expect from us, especially regarding support responsiveness, communication, and the delays with Oklahoma Partnership and Corporate returns. We understand how disruptive these issues can be during tax season, and we appreciate you taking the time to outline your experience. Your comments about support interactions and communication during software issues are valuable feedback and will be shared with the appropriate teams. We’d welcome the opportunity to discuss your concerns further. Please contact our support team at (828) 524-8020 or email [email protected] so we can learn more about your experience and assist directly.
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PAULINE W.
May 12, 2026
support was horrible
support was horrible
Response from Drake SoftwareMay 13, 2026
Thanks for taking the time to leave your feedback, Pauline. We’re sorry to hear that your experience with our support team did not meet your expectations. We understand how important timely and knowledgeable assistance is, especially during tax season. We’d appreciate the opportunity to learn more about your experience and see how we can help. Please contact our support team at (828) 524-8020 or email [email protected] so we can follow up directly.
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Emmanuel C., E.
May 11, 2026
For Tax Pros; Great Support
Our tax office has used DrakeSoftware since the 1990s. They have improved each year, so years better than others, but in the end, they get the job done! We appreciate their customer service (i.e. availability, knowledge, accessibility).
Response from Drake SoftwareMay 19, 2026
Thanks for the review, Emmanuel. Having your office's trust since the 1990s is something we value deeply. We're glad the availability and accessibility of customer service has stayed consistent for your team through all those years.
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Karen
May 11, 2026
I have used Drake since the 1980s …
I have used Drake since the 1980s Since the buyout the price is jumping substantially, While they are adding features - many are not the priority types services that make a difference in practice. And the customer service has dropped DRASTICALLY Some issues took 2 weeks to resolve last year and only because I had enough historical knowledge of how the basic program worked, was I able to resolve the issue. With support still giving feedback it could not be done.
Response from Drake SoftwareMay 12, 2026
Thanks for taking the time to share your experience with us, Karen. We understand how frustrating it is when support delays interrupt your workflow, especially after relying on Drake for so many years. Your feedback about the pricing changes, support experience, and the types of features being prioritized is important, and we take concerns like these seriously. We especially appreciate you pointing out the challenges you faced resolving issues on your own while waiting for assistance. That is not the experience we want for long-time customers who depend on our software throughout tax season. If there are still unresolved concerns or if you would like to speak with our team directly, please contact Support at (828) 524-8020 or email [email protected] so we can assist further.
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GEOMAR O.
May 11, 2026
DRAKE makes Tax Season so easy and…
DRAKE makes Tax Season so easy and provide with the elements and updates to help our clients to feel secure that we count with the best information in order to EFILE with the IRS Thank you
Response from Drake SoftwareMay 19, 2026
We appreciate your review, Geomar. Helping you feel confident that your clients' returns are filed with the most up-to-date information is our priority. Thank you for trusting us each season.
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