DownyhavenReviews of downyhaven.com

The pillow was very disappointing. Not at all like described. Before ordering be sure to read the fine print in refund policy. Refund policy very misleading.Buyer beware.

downy haven is an unethical company they do not honor refunds they will gaslight you for weeks. i really hated my pillow and let them know the very next day after i got it. they would not give me a refund it went on and on and on. finally they said i would have to send the pillow back to china on my own nickel please be warned their pillow is horrible and they do not honor their refund police. i never got my money back. they will gaslight you in the reply by how can we help . this was a whole month of horrible frustration. do not put yourself though this

The website says you have 24 hours to make changes to shipping. As soon as I place the order, I realized the delivery address was wrong. They shipped my order out to the wrong address 12 hours later. Now, I can’t get THROUGH TOCustomer Service through the phone number because it says the mailbox is full. I SENT THEM A MESSAGE THROUGH TWITTER (X). No response. I called Chase and they will not issue a refund. I really wish I had read these reviews about this company before I placed the order. I’m blind and on Disability. This was a very expensive mistake. DO NOT BUY FROM THIS COMPANY.

Pillows looked impressive upon arrival, but about 4 weeks in flat and don't fluff up at all. Terribly disappointed. These were supposed to be my last pillows ever and now I wish I had kept the others from Costco. :/

I want to post this to potential purchasers of DownyHaven pillows... their return policy says 30-days. It's a giant hassle to return a pillow. Mine has a quality issue - it does not stay fluffed. They told me to fluff it every day with tennis balls in the dryer. That's a big hassle every day for a $100 pillow that goes flat every night. So beware, to return, first you must pay the shipping. Then, you need to have saved all the packaging, pillow cover, thank you card, etc. for them to accept it. And it's many many many emails just to get this far. I have a quality issue with it - and they do not understand it. My word to the wise is make sure you are 100% committed to this pillow prior to purchasing as even if you have a quality issue, they do not believe it and make you jump through a lot of hoops.

The way this pillow contours to my head and neck is amazing, and the support is just what I needed. Very satisfied.

I love how a quick fluff in the morning makes this feel brand new. It stays supportive all night long without getting flat, which is just what I needed.

Do not and I mean do not waste your money. This Chinese company promote their pillows as the best. But the fact is that they do not hold form. They squish down very quickly and don't provide any support. Do not believe the good reviews. Gave them to my dog.