DownyhavenReviews of downyhaven.com

Very uncomfortable pillows i bought 2 different styles. Very dense and hard. Dont believe the 30 day return policy if you open it they won't take it back. HORRIBLE waste of money

Cheap, overstuffed and overpriced. The feathers poked through the pillow case making it obviously unbearable. To return you have to foot the bill to ship to china?! I finally took the offered percentage off to keep the mediocre pillow because shipping to china was out of the question. The pillow is now in the garbage.

I want to post this to potential purchasers of DownyHaven pillows... their return policy says 30-days. It's a giant hassle to return a pillow. Mine has a quality issue - it does not stay fluffed. They told me to fluff it every day with tennis balls in the dryer. That's a big hassle every day for a $100 pillow that goes flat every night. So beware, to return, first you must pay the shipping. Then, you need to have saved all the packaging, pillow cover, thank you card, etc. for them to accept it. And it's many many many emails just to get this far. I have a quality issue with it - and they do not understand it. My word to the wise is make sure you are 100% committed to this pillow prior to purchasing as even if you have a quality issue, they do not believe it and make you jump through a lot of hoops.

I would be very careful ordering from them. If you look at them, all you will find is positive reviews. The only negative reviews are on TrustPilot. I wish I would've checked here. Luckily I only bought a $130 pillow instead of the $250 one I was considering. I even wanted to buy 2 of those expensive ones. I went with the lower costing one because the reviews for it were outstanding. The refund policy looked like it's easy to return within 30 days. I knew within 30 minutes it wasn't the pillow for me. So I messaged them asking if I could exchange it for the more expensive one & pay the overage. Um.. no. They will try to talk you into keeping the pillow & give you a small refund. This is almost your best deal because they make sure you have to spend $100 on shipping. I wouldn't spend any money on their website unless your okay with really losing it & being stuck with an uncomfortable pillow.