Downyhaven is listed under Furniture Stores.
Downyhaven (downyhaven.com) has 40 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Gary Wade J.
I purchased this pillow because I saw an ad on Facebook. The website had glowing reviews. I should have checked around. This is the worst, cheapest piece of crap pillow I've ever used. It holds nothing. It supports nothing. These pillows are terrible. Forget a return policy. The website is very misleading. There is no return policy unless you pay $100 to ship it back to China.
Jason M.
Very disappointed with this pillow and company. The pillow was not comfortable for me, site says 30 night return. Unfortunately company said, that's only if you don't open the a vacuum sealed pouch. Really disappointing that they mislead customers. I would avoid buying this pillow
Sabrina B.
I would give this company a zero if I could! This is the worst company I have ever dealt with!! Please please please do t buy from them! Not happy with the product and no return option. I spent $229 and they wsnt to refund me $60. I am stuck with the product and a big bill. Terrible terrible terrible!!!!
Mathew B.
This is my second review. Wanted to say that if this isn’t a scam, then what is. After reading all the reviews on this page, I feel awful that so many people are getting dooped by this scam. This company needs stopped and shut down. They know what there doing. Please somebody somewhere take action and stop this fraud.
Vickie H.
Very uncomfortable pillows i bought 2 different styles. Very dense and hard. Dont believe the 30 day return policy if you open it they won't take it back. HORRIBLE waste of money
Tati
Update as of 01/21/26 After testing this firmer down & goose feather pillow I'm giving it 4* today. It seems reasonable comfortable compared to pure down pillows I've slept on before. It makes a bit of noise compared to my old pillow and I tried to change the pillow cover that came with the pillow for free for one extra large one. It helps a bit but not as much as I hoped for. That's why I'm not rating full 5*. Update as of 12/27/25 The down pillow finally arrived today. Still have to test the pillow itself so for today only a review on the buying experience. Update as of 12/21/25: I finally received an order confirmation including shipping information. Update as of 12/20/25: Downyhaven first offered to reimburse me if I requested a cancelation. After I asked which of the two charges exactly would be refunded they answered that they were able to deliver now but that I had to close my dispute first. Now I'm still waiting for an order confirmation email and a delivery date. To be continued... Ordered a downpillow for sidesleepers and got charged but no confirmation email. After contacting customer service I was told the item was sold out. After requesting reimbursement per email twice I got no response. Contacted Downyhaven per phone as well and waiting for my money back now. This review will be updated if this issue gets resolved quickly.
Kim
After hours of review reading I chose DowneyHaven pillow and I was sorely disappointed. I wish I had read these reviews as their website ones never mentioned the defunct return or exchange policy. Who in the world offers zero exchanges or returns on a $100 item in this day and age?!
D S.
Cheap, overstuffed and overpriced. The feathers poked through the pillow case making it obviously unbearable. To return you have to foot the bill to ship to china?! I finally took the offered percentage off to keep the mediocre pillow because shipping to china was out of the question. The pillow is now in the garbage.
