DowinxReviews of dowinx.com

I had a very good experience with Dowinx, I purchased one of their chairs on Amazon last summer and unfortunately one of the armrests on the chair broke; the metal in the backing of the chair had snapped. I reached out to them and within the week I was already sent a replacement chair that I'm currently using. Sadly I wasn't able to get an exact replacement of my original chair, however this one is extremely comfortable as well and I appreciate how quick they were able to reply to me and get the replacement chair out.

Absolut enttäuschender Kundenservice. Der von mir gekaufte Gamingstuhl weist bereits nach nur drei Monaten bei einer normalen Nutzung durch einen 90-kg-Nutzer erhebliche Sachmängel auf. Für ein Produkt in dieser Preisklasse ist das völlig inakzeptabel. Ich habe den Händler umgehend informiert und sämtliche Nachweise – Fotos und Videos – eingereicht. Trotzdem weigert sich der Händler seit Wochen vehement, den Sachmangel ordnungsgemäß zu beheben. Statt einer gesetzlichen Nacherfüllung werde ich lediglich hingehalten und erhalte keine Lösung. Als Kunde muss man seinem Recht regelrecht hinterherlaufen. Reklamationen werden offensichtlich nicht ernst genommen und gesetzliche Gewährleistungsansprüche scheinen ignoriert zu werden. Da der Händler die Nachbesserung verweigert bzw. trotz mehrfacher Gelegenheit nicht durchgeführt hat, sehe ich mich gezwungen, vom Kaufvertrag zurückzutreten. Für mich war das die erste und definitiv letzte Bestellung bei diesem Händler. Wer Wert auf Kundenservice, Gewährleistung und einen seriösen Umgang mit Reklamationen legt, sollte sich den Kauf gut überlegen.

Alles sehr gut gelaufen. Schnell geantwortet und einig geworden.

Bought a chair awhile back. After a year of use the left arm became detached, so I opened up a warranty claim. The claim took about a week to get in order and to find a suitable replacement for my chair. All in all, I am impressed by the communication and the overall experience. ( I will be sitting in my new chair by the weekend.)

I bought an office chair with armrests that had five different armrest lock functions, and I had an issue with one of the sides not locking. The shipping and delivery took a few weeks since I ordered the product off Amazon, and the instructions were pretty straightforward and easy to follow. Since this chair had several features, it was shown and stated in the manual to install the screws in a certain order. I believe some may overlook this step, so having a QR code with video instructions would be beneficial for visual learners. With the issue I faced, I contacted the Dowinx customer service via email. Their team is VERY responsive and provided short video instructions to address the problem. The chair itself is durable and comfortable. I would repurchase their products for myself or for a gift to others.

La chaise a brisé apres un an et demi et le support me dit que ma garantie est terminée et que je ne peux pas acheter une piece de remplacement.

I got the chairs in which was great they are for sure worth the money. Very comfortable, I ordered a set of wheels but instead of 5 only 3 came in. I reached out customer service and they got me right right away they fixed the issue which you always want as a customer. will be using them for years to come for chairs 🙏🏽

I chose this chair for my son, and he was thrilled with it right away. After about 13 months, I had an issue with the fabric, and their prompt customer service via email resolved the problem by sending me a refurbished chair that was even better than the one I’d ordered—it had no flaws at all—and they covered all the costs. It was an excellent experience, especially with their customer service, which is very important in these situations.