DowinxReviews of dowinx.com

2.9173 reviews
Furniture Stores

Dowinx

About Dowinx

𝑨𝒃𝒐𝒖𝒕 𝑫𝒐𝒘𝒊𝒏𝒙 Dowinx is a leading brand in the gaming chair industry, dedicated to blending ergonomic comfort with stylish, cutting-edge design. With a strong presence in the United States, Europe, and Japan, we aim to deliver premium seating experiences for gamers, creators, and professionals alike.🎯 𝑶𝒖𝒓 𝑴𝒊𝒔𝒔𝒊𝒐𝒏To empower gamers and remote professionals with comfort, performance, and durability — redefining what a gaming chair can be.💬 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑭𝒊𝒓𝒔𝒕We take pride in our fast customer service, multi-language support, and a growing user community. Our Trustpilot page is where we connect with our customers — to listen, improve, and grow. If you have feedback, we’re here to help.🛡️ 𝑾𝒆𝒃𝒔𝒊𝒕𝒆: www.dowinx.com𝑺𝒖𝒑𝒑𝒐𝒓𝒕: [email protected]𝑺𝒐𝒄𝒊𝒂𝒍 𝑴𝒆𝒅𝒊𝒂: @dowinxeu | @dowinx_us | @dowinx_jp

Dowinx (dowinx.com) has 173 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.

Also known as: dowinx.com
Website: dowinx.com
Category: Furniture Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 52% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Dowinx

Dowinx (dowinx.com) has 173 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.

Also known as: dowinx.com
Website: dowinx.com
Category: Furniture Stores
Listed on Five Star Index: 2026

Gabryel Guidon L.

Aug 12, 2026

Ne pas acheter chez eux

J’ai commandé une chaise à près de 200€ et quand je l’ai reçu les pièces n’étaient pas les bonnes, il manquait deux jeux de vices donc impossible de monter la chaise. Je me retrouve avec un gros carton en plein milieu de ma chambre et le sav me dit que les pièces de remplacement vont êtres fabriqué et envoyées. Enfin bref le sav est super lent ils vous font attendre pour rien fuyez cette marque.

Response from DowinxAug 21, 2026

Bonjour Gabryel Guidon lavallee, Nous sommes désolés que votre expérience avec notre produit n'ait pas été à la hauteur de vos attentes. Chez Dowinx, nous prenons très au sérieux la qualité de nos produits et nous vous remercions de nous avoir signalé ce problème. Votre retour a été transmis à notre équipe afin que nous puissions continuer à améliorer nos produits et notre service client. Nous nous excusons également sincèrement de la frustration que vous avez ressentie avec notre service après‑vente. Nous savons combien il est important de bénéficier d'une aide rapide et efficace, surtout lorsque vous avez besoin d'assistance pour votre commande. Votre avis est précieux et nous travaillons déjà à améliorer nos procédures et notre temps de réponse. Nous serions heureux d'étudier votre dossier et de vous apporter une solution adaptée. Veuillez nous contacter par mail à l'adresse [email protected], en indiquant vos informations de commande, des photos montrant l'absence des vis, ainsi qu'une référence à votre avis Trustpilot. Un membre dédié de notre équipe traitera votre demande en priorité et vous recontactera dans les plus brefs délais. Merci de nous donner l'occasion de rectifier la situation. Cordialement, L'équipe du service client Dowinx

Dowinx reviews

173 approved reviews, newest moderated first

Don W.
Aug 20, 2026
Excellent Product, Excellent Service
I had a small issue with the USB connector. The company was proactive & responsive. They sent me a replacement USB cable within a few days of reporting the issue. The chair is excellent & the service after the sales was also excellent. 100% satisfied with my purchase & with the company. I'd have no hesitation in purchasing from this company again. Things happen. It's comforting to find a company who will work diligently to resolve issues & make sure you're satisfied with your purchase.
Hayden C.
Aug 17, 2026
I’ve had the chair less than five months….
I’ve had the chair less than five months. I sat in it Friday night. (08/14/26) and I had leaned back and four of the metal supports shared off. I’m not a small guy but I weigh like 200 pounds and these chairs were rated for 200+ pounds. I tried to contact the customer service. I got a generic AI email Back and then I haven’t heard anything back.
Response from DowinxAug 21, 2026
Hi Hayden Clemans, We're sorry to hear that your experience with our product did not meet your expectations. At Dowinx, we take product quality seriously, and we truly appreciate you bringing this issue to our attention. Your feedback has been shared with our team as we continue improving our products and customer experience. We also sincerely apologize for the frustration you experienced with our customer service. We understand how important timely and helpful support is, especially when you need assistance with your order. Your feedback is valuable, and we have been working to improve our support process and response efficiency. We would really appreciate the chance to review your case and provide proper assistance. Please reach out to us at [email protected] and include your order information, photos of the broken metal supports, along with a mention of your Trustpilot review. A dedicated member of our team will prioritize your request and follow up with you as soon as possible. Thank you for giving us the opportunity to make things right. Best regards, Dowinx Customer Support
Riccardo
Aug 13, 2026
Sedia perfetta
Sedia perfetta, appena presa dalla Cina arrivata in perfette condizioni, assemblaggio super semplice, comodissima ed esattamnete come da foto. i materiali sembrano ottimi per ora (dopo circa una settimana) vedremo se durerà pr ora 5/5 stelle.
Gabryel Guidon L.
Aug 12, 2026
Ne pas acheter chez eux
J’ai commandé une chaise à près de 200€ et quand je l’ai reçu les pièces n’étaient pas les bonnes, il manquait deux jeux de vices donc impossible de monter la chaise. Je me retrouve avec un gros carton en plein milieu de ma chambre et le sav me dit que les pièces de remplacement vont êtres fabriqué et envoyées. Enfin bref le sav est super lent ils vous font attendre pour rien fuyez cette marque.
Response from DowinxAug 21, 2026
Bonjour Gabryel Guidon lavallee, Nous sommes désolés que votre expérience avec notre produit n'ait pas été à la hauteur de vos attentes. Chez Dowinx, nous prenons très au sérieux la qualité de nos produits et nous vous remercions de nous avoir signalé ce problème. Votre retour a été transmis à notre équipe afin que nous puissions continuer à améliorer nos produits et notre service client. Nous nous excusons également sincèrement de la frustration que vous avez ressentie avec notre service après‑vente. Nous savons combien il est important de bénéficier d'une aide rapide et efficace, surtout lorsque vous avez besoin d'assistance pour votre commande. Votre avis est précieux et nous travaillons déjà à améliorer nos procédures et notre temps de réponse. Nous serions heureux d'étudier votre dossier et de vous apporter une solution adaptée. Veuillez nous contacter par mail à l'adresse [email protected], en indiquant vos informations de commande, des photos montrant l'absence des vis, ainsi qu'une référence à votre avis Trustpilot. Un membre dédié de notre équipe traitera votre demande en priorité et vous recontactera dans les plus brefs délais. Merci de nous donner l'occasion de rectifier la situation. Cordialement, L'équipe du service client Dowinx
Anis S.
Aug 7, 2026
My experience with DOWNIX
I bought a Downix chair a few months ago, and I’m very happy with it. The seat is wide and extremely comfortable. Whenever I sit on a regular chair now, it feels as hard as a rock compared to my Downix chair because the cushioning is so soft and comfortable. Unfortunately, I accidentally broke the chair’s tilt lock mechanism. I also discovered that the gas lift, which is normally removable, was completely stuck and couldn’t be separated from the mechanism. I contacted Downix customer support, and they were amazing. They refunded me €30 so I could buy a replacement gas lift locally, and they also sent me a brand-new tilt mechanism free of charge. When the replacement package arrived, the gas lift was unfortunately missing from the box, but they immediately sent me another one without any hassle. The chair is excellent, and the customer service is outstanding. They were always responsive, helpful, and genuinely cared about solving my problem. I honestly have nothing to complain about. Highly recommended! ⭐⭐⭐⭐⭐
Jordy V.
Aug 6, 2026
stoel was eerste half jaar prima
stoel was eerste half jaar prima. na dat halve jaar kraakte hij inmens, waren plekken van ondersteuning zo goed als weg en zat je tegen het metalen frame aan. Geen prettige stoel. zeker niet deze prijs waard.
Response from DowinxAug 21, 2026
Geachte heer Jordy Verheijen, Onze oprechte excuses dat uw ervaring met ons product niet aan uw verwachtingen voldeed. Dowinx hecht veel waarde aan productkwaliteit en we stellen uw feedback zeer op prijs. We hebben uw feedback doorgestuurd naar ons team om onze producten en klantenservice verder te verbeteren. We willen uw situatie graag onderzoeken en een passende oplossing vinden. Neem contact met ons op via [email protected]. Vermeld in uw e-mail uw bestelgegevens en een relevante video, en verwijs naar deze Trustpilot-recensie. Ons professionele team zal uw verzoek met voorrang behandelen en zo snel mogelijk contact met u opnemen. Hartelijk dank voor uw gelegenheid om dit probleem op te lossen. Met vriendelijke groet, Dowinx Klantenservice
Hunter C.
Aug 6, 2026
Ordered chair from dowinx has some…
Ordered chair from dowinx has some issues with the chairs I received and customer support was able to come thru and send me replacement chairs until I was a satisfied customer. 10/10 customer support quick and easy
Rokas J.
Aug 3, 2026
Quality - mediocre; Support - amazing.
Quality of the chair is mediocre in general and it showed up with some manufacturer faults with paint stains. Assembly was easy and i did finish it all own my own by myself (MB30-White model), and the paper manual instruction book was in the package and there was no issue to assembly it all by myself. Support answered in 2 days and they helped me without any trouble, got the refund in just another couple of days. But i still wish the chair came in good quality and in good shape. I ordered it from European version site, and it came from Germany warehouses to my place in Lithuania fairly in decent time (took around 5-7 days).
Response from DowinxAug 21, 2026
Hi Rokas Janulevicius, We're sorry to hear that your experience with our product did not meet your expectations. At Dowinx, we take product quality seriously, and we truly appreciate you bringing this paint‑stain manufacturing‑fault issue to our attention. Your feedback has been shared with our team as we continue improving our products and customer experience. We are glad that our support team was able to assist you smoothly and that you received your refund. We would appreciate the opportunity to look into your specific case. Should you have any further problems with your order in the future, please feel free to contact us at [email protected] and mention your Trustpilot review. Our dedicated support team will prioritize your request and assist you as quickly as possible. Thank you for giving us the opportunity to make things right. Best regards, Dowinx Customer Support

DowinxReviews of dowinx.com

About Dowinx

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Excellent Product, Excellent Service

I’ve had the chair less than five months….

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Ne pas acheter chez eux

My experience with DOWNIX

stoel was eerste half jaar prima

Ordered chair from dowinx has some…

Quality - mediocre; Support - amazing.

About Dowinx

About these reviews

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Dowinx reviews

Excellent Product, Excellent Service

I’ve had the chair less than five months….

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Ne pas acheter chez eux

My experience with DOWNIX

stoel was eerste half jaar prima

Ordered chair from dowinx has some…

Quality - mediocre; Support - amazing.