DossierReviews of dossier.co

These have got to be fabricated reviews—I see a few other 1 star reviews which are much more reflective of my (repeated) experience. You can only message and half the time they ignore you, if they answer you they blatantly disregard everything you’re saying. Talk in circles, throw in snide jabs. And rarely fix the issue. Check BBB for a much more accurate representation of this company. Their response: This is surprising to hear! You can email us or contact us directly on any platform. Krysten, give us more info. We are know for the best CS there is! My response: You can find the thread you’ve been ignoring me on in WhatsApp. And please—what phone number can I call to contact you because your website only has messaging and email—both of which you either ignore or talk in useless, snarky circles. What direct platforms do you offer besides the email and WhatsApp mentioned?? The answer is none because you avoid actual communication at all costs. I also suggest you check BBB, many more reviews detailing the trash treatment you provide, since you’re asking for “more info”.

Had a problem with my order and customer service did a wonderful job resolving the issue.

Mi primera experiencia con ellos fue buenocima espero q mi segunda orden sea así d buena

Customer service is amazing! I inadvertently forgot to update my shipping address after moving to a new home. Although they were unable to help update the address before the items shipped, they were patient and addressed my concerns in a short frame of time. I appreciate the kindness of the staff, as this process could’ve been more frustrating had they not been kind.

I experienced a completely broken and deceptive customer service loop when trying to exchange a fragrance. Dossier’s written policy explicitly states: "All customers, both Dossier+ members and non-members, will receive one free exchange transaction per order." When I attempted an exchange, customer service stripped my original 30% discount code and told me I had to pay the retail difference. When I quoted their own "free exchange" policy back to them, the representative explicitly contradicted the website, claiming "only D+ active members can benefit from free returns and the same discount exchanges." Throughout the entire email thread, the representatives (both the AI bot "Margot" and the human rep "Adrian") repeatedly called me by the wrong name. Most bizarrely, the human representative actively discouraged me from trying another fragrance, telling me he'd "rather not point you toward another fragrance." I'm going to settle for a refund and pay a $3.99 processing fee because support refused to facilitate the free exchange promised on their website. I am leaving this review so management can review this ticket and address the deceptive policy enforcement. EDIT: There is no confusion, your policy is a lie. The return is not "on you", you are charging me a $3.99 processing fee. I did not ask for an additional discount, only for the original discount to apply to the exchanged item, which would actually make an exchange free as stated in your policy. I will take the last recommendation from your AI agent and not order from you again. I don't need anymore patronizing and untrue replies.

Amazing customer service with prompt responses. Amazing deals that often include entire free bottles. I have a collection of over 20 bottles of dossier fragrances I don't think one of them Fades or smells unappealing.

Customer Service is great!!! I recently moved and forgot to change my mailing address. Tudor got it changed to the correct address in minutes!!! Honestly, best CS in the business!! And...great products!!!!

Amazing perfumes! They smell just like the originals, but cost way less. I’ve bought 8 bottles so far from dossier and I love them all.