Stephanie C.
Amazing customer service waiting for my…
Amazing customer service waiting for my order to review the product
Response from DossierOct 22, 2026
Glad to hear that! Hope you love your new fragrance, Stephanie.

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Stephanie C.
Amazing customer service waiting for my order to review the product
Response from DossierOct 22, 2026
Glad to hear that! Hope you love your new fragrance, Stephanie.
Joseph V.
I've been a Dossier customer for over six years. Their original fragrances are unique, the drops are exciting, and the variety keeps me coming back. Customer service has always been reliable. Recently I made a mistake on my phone—accidentally placed a $140+ order without applying a coupon code I intended when clicking to order. I reached out within hours. The team got back to me in under 12 hours and fully canceled the order before it processed. As someone who works in customer success in tech, I know how tough that can be operationally and for the bottom line. I really appreciate them doing it anyway. Keep it up, Dossier!
Response from DossierOct 22, 2026
Thank you for the feedback and kind words, Joseph! We are always here for you.
William S R.
Very Timely and Prompt!
Response from DossierOct 21, 2026
Thanks for saying so, William! And the amazing rating. Enjoy your new fragrances!
Trey M.
Extremely poor customer service. Unable to make modifications to address or cancellations to orders even immediately after placing. I ordered something to an old address by accident , and they did not attempt to accommodate the situation in any way.
Response from DossierOct 20, 2026
Trey we are surprised and saddened to read something like this! Our team is always available for you and we do our best to accommodate any request. Of course the order cant be edited after it enters processing and we recommend you double check all info before finalizing it!
Lynzi G.
Since Dossier has switched their systems over some years back I am constantly having issues with the return/exchange process HOWEVER their customer service team is TOP NOTCH. Always timely in response and will resolve my issue within hours. The return process sucks but I'm glad there are reps like Carolina and Viola to get me sorted out and smelling good post-haste.
Response from DossierOct 20, 2026
Thanks for the shoutout, Lynzi! We are always here for you and it's a pleasure to help you out. Make sure you log in for the easiest exchange process! It's faster than ever.
Ivette B.
Great Scents, Great Value, and Excellent Customer Service! I’ve been purchasing Dossier perfumes for about four years and always receive compliments on how great they smell! The scents are incredibly close to the originals at a fraction of the price. I do wish they lasted a little longer, but the value is fantastic. Recently, a bottle arrived broken, and customer service replaced it immediately. The entire process through WhatsApp was quick and easy. Great products and excellent customer service!
Response from DossierOct 19, 2026
Thank you for the great review, Ivette! We love hearing that you get so many compliments and that our team could help you out so fast. 😍
D. D.
Very responsive customer service. I had a problem with a bottle malfunctioning where the nozzle was inoperable. I reached out by email and they resolved the issue for me quickly.
Response from DossierOct 16, 2026
Thanks for sharing the love, DD! We are always here for you!
customer
Excellent customer service and prompt response when interfacing via email about one existing order given mail delay. Otherwise, products are A1/stellar…never been dissatisfied or disappointed with a purchase.
Response from DossierOct 16, 2026
Thank you so much for the wonderful review! We’re delighted our team could help you quickly, and it means a lot to hear that you’ve never been disappointed with a purchase. We look forward to serving you again soon!