DossierReviews of dossier.co

Choosing to write this review because the way Dossier handled the situation makes it worth review! My original order was never delivered to my apartment. Upon seeing that Dossier only uses an email for customer service, I immediately became very nervous assuming that I would never actually resolve this issue. However, I could not have been more wrong. Upon submitting my complain explaining what happened, I received an email back the next business day. The customer service team could not have been more respectful, helpful and kind. They instructed me to wait 3 business days in case the package was delayed. After it never arrived they guided me on how to submit a formal complaint with the package handler. After showing proof of my submitted complaint, they happily agreed to either re-send the order or refund my card. I chose to resend the order so we will see how that goes! Point is, they have a great Customer service team ready to help who actually care about their customers.

Five starts for customer service! I just recently moved and I’m doing that, haven’t changed all of my autofill addresses and such yet. I realized after playing my order that I had it set to ship about 1,000 miles from where I’m living now, and when I reached out to the Dossier team they were quick and attentive, and redirected my order. Thank you team!

Wonderful, top notch customer service experience. Fragrance itself is 4.7 stars but not spot on. Would buy again in regard to experience, affordability, and scent.

Great perfumes and great customer service!

I have tried about 10 of their fragrances, and while there was one I sent back (did not mix well with my pH at all!), I love their fragrances as they are true to form. Their customer service is awesome! Returning a perfume is easy and drama free, they refund quickly as they want their customers to be happy and willing to try the scents. They even went as far as allowing me to redeem my points earned AFTER the fact, issuing a refund to my method of payment. It doesn’t get better than that! If you are on the fence about trying them, give it a go! I know you won’t be disappointed. And by the way, their Citrus Ginger is used by both my hubby and I, and we both love it!

Dossier's Customer Service is fantastic—super quick, responsive and helpful! First time I reached out I was having trouble getting my return form to submit. Ionut from Dossier's team quickly responded apologizing for the inconvenience and providing me a return shipping label. This last time I reached out to inquire about my return and refund and Bogdan from Dossier's team kindly replied within a couple of seconds, having processed my return and refund. As long as Dossier maintains such good customer service, I will be loyal customer, especially as their perfume is steal for the quality!

Customer service was fantastic and easy to get my problem fixed! Diana was awesome!

I started purchasing from Dossier about 2 months ago. My experience with their customer team has been so amazing. They answer my emails and chat within seconds. They are always happy to create the return label for any bottles that I don't like. High-quality perfume, affordable price, and amazing customer service team are the key to this company's success.