DossierReviews of dossier.co

I entered the wrong address by mistake and my package was sent back. I emailed them and they promptly responded and fixed my issue! Greta communication and easy fix!!

Scents are amazing! Had issues with delivery and they were on top of it with emails and resent out my delivery. I have now ordered 6 scents total.

Very Satisfied. Five STAR***** Experience. I have ordered from DOSSIER multiple times. You can't beat the price and the quality of the perfumes are as good as the high end originals. I have re-purchased AMBERY SAFFRON (the dupe for Baccarat Rouge 540) twice. I like the DOSSIERS dupe version better than the original. I also have great experience with their customer service. I reached out once when there was an issue and they helped me right away.

Great customer service! My order got lost and I contacted the dossier team for assistance. They replied promptly, and were very cordial & professional. They replaced my order shortly after. My order ended up being a successful gift, and I plan on buying from this company again. Thank you!

Most of my orders were received timely and in great condition. But be aware of their return policy, which states that you may lightly use the perfume and return for a full refund. They will then donate these used bottles to some charity. They obviously don't have a formal process in place because somehow these used bottles are ending up back at their warehouse and being shipped to people paying full price. When I received the bottle, it was not secured in the box as usual and the insert was bent as if the bottle had been pulled out already and the bottle was rolling around in the box. In addition, when sprayed, it came out immediately, and did not require multiple pumps as new bottles would. That's not acceptable to have a very lenient return policy at the expense of your customers. Why I say this? Because returns should never end up back at your warehouse as they are most likely going to be used. When I contacted them to let them know that I received a used bottle and I wanted to return it, they offered me 5% off. That's absolutely unacceptable. I receive a bottle that had been used by a stranger and I have to pay almost full price? If you're going to make errors like that, you should be ready to offer half off, especially for customers who have bought quite a few bottles. In that regard, customer service is clearly lacking. I have not purchased from them since.

Absolutely highly recommend - Really lovely fragrances - not quite the staying power of my branded ones hence the 4 stars BUT a great way to have the great options of trying and wearing the fragrance combinations of many different branded perfumes without breaking the bank. They make fantastic gifts as well. The other huge win is phenomenal customer service who quick and responsive for any need. How can you lose! I ordered 5 in a bundle last Holiday season and will definitely order again!

I just had such an incredible customer service experience with Cristian at Dossier that I absolutely had to write a review! I work in customer service myself and appreciate honest, genuine, prompt, and professional assistance. Cristian hit it out of the park! He even gave me some great fragrance recommendations and informed me about the big summer sale going on right now (which I didn't know about) so of course, I'm going to order more Dossier, including some of his favorites. I've become a little addicted to Dossier as it is - OBSESSED is the word - because fragrance is one of my favorite luxuries. Having outstanding customer service makes this brand a solid MUST HAVE. Now if only Cristian could be my own personal Dossier assistant! Thank you Cristian and Dossier!

This company has the BEST customer service. They have always gone above and beyond to correct any issue I have, and the issues have all been the fault of the post office not Dossier. Yet Dossier still fixed the issues for me. Such amazing service.