Lonee C.
Radu in customer service quickly…
Radu in customer service quickly switched my return to a different fragrance then the one I initially requested. The process was quick and problem free! Thanks Radu 😊

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing2,799 approved reviews, newest moderated first
Lonee C.
Radu in customer service quickly switched my return to a different fragrance then the one I initially requested. The process was quick and problem free! Thanks Radu 😊
Mo A.
Robert was very responsive and helpful as much as he could.
Natalie A.
Radu Safirescu on the Dossier team was very responsive and helpful thank you for giving me a new confirmation number almost immediately after responding to all of my questions
Jonathan M.
Company is trash. I made an order and almost immediately realized that my phone defaulted my old address. I got with them the day of and they failed to respond until the day after, at which pint they stated there was nothing to be done. This is not true as I am an account exec with a 3pl and do 3rd party shipping for a living. All this would have required is an email to the fulfillment center and all would be fixed. Instead, they have sent me daily emails advising how there is nothing to be done. I have requested a refund and again have been told there is nothing to be done. I would recommend NEVER using this company as they are not as customer centric as they would like to advertise. I'll never use them again amd would advise that nobody else do so either. Just spend the money on quality houses, not this dupe factory.
Katie H.
Cristian helped me a ton with my issue! They responded very fast and was quick to solve the issue. Went above and beyond for me!
Simone
I had a concern about an order of mine, and Dossier was quick to respond and address my concerns! Great customer service.
Nazje T.
Dossier Team has the best customer service
Laura H.
Quick response and my concern was addressed. I appreciate the communication and services provided.