Ray C.
Incredible Customer Service
I mistakenly ordered a product to the incorrect address which I do not live at anymore. Customer service responded immediately and fixed everything in a matter of minutes.

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Ray C.
I mistakenly ordered a product to the incorrect address which I do not live at anymore. Customer service responded immediately and fixed everything in a matter of minutes.
Anna Rossel R.
Apart from having some AMAZING products, the customer service is outstanding! I placed an order and had to reload the website as I was checking out and didn’t notice that the shipping address has changed! My stomach dropped because most sites will not let you change anything once the order is placed. I sent an email to customer service and was so pleasantly surprised to get an actual response and solution within the hour! I’m so grateful and will remain a loyal customer. Thank you Robert!
Edwin J W.
The perfume is ok. They did not honor one of their discount, but I complained and they made good on the discount by giving me a refund.
ALEXIS A.
I was never let down with their products, I have been a customer for two years now going on 3. I love the products, the smells and definitely their prices. Their customer service agents are the best!!!!!! Thank you 🙏.
Raechelle
I made a mistake and placed the wrong apartment number. (Remember to check your Auto fill) After a visit to the post office, the live chat experience to inform Dossier of what was going on and how should I handle the process was painless. My issue was resolved in under 10 min. It absolutely made my day.
Ana
Prompt service and great offers. Love this company.
Ryota T.
Great customer CHAT service they offer and highly recommended it !
Madeline M.
I have ordered 7 perfumes in the last 6 months and I am extremely pleased by the quality. The perfumes smell exactly like the designer versions. I get so many compliments on the Dossier version of Baccarat Rouge, La Vie et Belle, Bright Crystal and Black Orchid everywhere I go. I honestly can't tell the difference between the designer version and Dossiers'. I own many designer perfumes and I have slowly been phasing out to purchasing the Dossier version as I finish the bottles. I have also gifted the perfumes and they are a hit! Don't hesitate and try Dossier.