Huzefa S.
Best customer experience
Best customer experience, Perfume are quite close to the real deal

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing2,799 approved reviews, newest moderated first
Huzefa S.
Best customer experience, Perfume are quite close to the real deal
Ashley L.
Great customer service, fast feedback and super helpful team. I love the products from here, I have ordered before and I will continue to order from here as well. I always get compliments from the purfumes and I recommend anyone that asks!
bp
I am beyond satisfied with my experience with customer service at Dossier! When I had a package of their perfumes I’d ordered stolen from my porch and asked them if they had a policy for that sort of situation (sort of as a Hail Mary shot since it obviously wasn’t an error on their part), they responded quickly to my email. From there, they responded kindly and efficiently throughout our exchanges and offered me either a replacement or a refund. Really wonderful customer service and were so understanding of my situation!
Margret S.
I purchased from Dossier for the first time. I loved 3 out of 4 scents I selected. I opted to exchange for one that I loved, I couldn’t get the return page to load. I contacted customer service, and was met with exceptional service. They handled everything! Sent me the return/ exchange label via email so I could get my exchange to them. I’m very satisfied with this company will be using them again.
Taylor K.
AMAZING customer service!
DC
I'm very satisfied with my Dossier customer service experience. My order never came (first time ever ordering from Dossier) and Dossier customer service was extremely responsive throughout the process. I opted to receive a replacement product, though was offered a full refund... happy with the perfume as well. Thanks!
Lainey J.
wish they had better sale offers / promotions but great scents and great customer service!
Tabetha B.
I had an issue with my delivery and never received it. After following the appropriate channels as suggested by Dossier, they were willing to either refund my money or resend my order. I chose the resend route because I REALLY wanted to try the scents!!! Dossier ROCKS!!!