Mai D.
Excellent customer service
Excellent customer service. This is what I look for when I try new places/ new brands. And Dossier has been doing great with it! Besides, their products are awesome! I love them. It's a game changer

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Mai D.
Excellent customer service. This is what I look for when I try new places/ new brands. And Dossier has been doing great with it! Besides, their products are awesome! I love them. It's a game changer
daniela
I love dossier so much I have ordered about 4 perfumes from them, such good quality products just wished it reflected onto their customer service team. The website design is pretty sleek although they are missing some info when it comes to retrieving points as well as the catch points as well which I am still not able to redeem at check out which sucks since its 10$ in credit... I got invited to review after receiving my first order which I made a review and in return I would get 150 points, which I never received. I made another review hoping I could get the points to no avail. I reached out to customer service, and they were somewhat helpful, he ended up giving me my points but told me it was a one-time courtesy even though from the beginning I let him know I was invited to review because he kept repeating if I wasn't invited to review, I would not be able to get the points. But I was invited lol, just wish they would be more transparent on the website about things like that.
Vivian Q.
Customer service is always on point 😁love the rewards system, and the perfumes .
Tee
Had to reach out to customer service when my points didn’t apply to an order. Radu was responsive and instead of me having to cancel and reorder, he was able to apply my points without any delay. The dossier perfumes are wonderful, but the service makes it that much better!
Adisla C.
I just discovered Dossier in September after watching all the YT ads and decided to go for it and I have no regrets. I am happy with the scents I have purchased and the return policy is great. If you have any issues with anything, their Customer Service assistance is fantastic. Im never buying high end again.
Karis W.
I have been a customer for two years and have always had prompt customer service. Easy returns, they helped adjust my points. Great company with an awesome mission. I hope they can keep it up as they get bigger!
Ruth J.
Great company, great perfume and unbeatable prices! Seriously run, don’t walk!!
Katie B.
Love love love this company!