Kelley
Great customer service!
I accidentally shipped my item to an old address. Customer service responded quickly and sent out a new shipment. Also offered a refund if preferred. Very courteous!

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Kelley
I accidentally shipped my item to an old address. Customer service responded quickly and sent out a new shipment. Also offered a refund if preferred. Very courteous!
Rnabi K.
My experience with Dossier has been great so far, both in terms of Product and Customer Service. A go-to brand for inexpensive quality Fragrances.
Sahida E.
Awesome customer service!! Fast response and helpful.
Patricia D.
I almost didn't believe I actually received personal support from Dossier's Mark (at customer support) who --at my request--cancelled and refunded my initial order--so I could take advantage of the site's 50% off for purchasing six products. Mark actually refunded me on my word I would return to the PDP and re-order. I like that! Restores my belief that fair and good business transactions are alive and well on the internet!
Jannat M.
I made an order few days ago but then I wanted to cancel it so I emailed dossier they took two to three days to reply but then they replied to my email and canceled my order without asking any question. If your wondering why I canceled my order because after ordering next day I saw there’s a better deal on dossier website so i re ordered the perfume again. I’m telling you dossier have the best perfume ever. This is my second time ordering perfume from them. Not only that they always have some type of sale going on. You should definitely try it. Trust me it’s worth it😊
Michelle
Prompt and understanding customer service.
Sarah
My shipment did not make it to my house and Dossier was extremely helpful, made it really easy to troubleshoot and they resent the order right away.
Dree D.
I love this company. Reasonable prices. Especially during Black Friday sales. I bought so much perfume for family and friends!! I couldn't figure out how to use my points and the support team helped me. I'm so thankful for that also. Can't wait for new scents!!