DossierReviews of dossier.co

I’m fan #1 of Dossier. They have incredible fragrances, amaizing prices but the most important thing, their customer service is the best. They always reply and always help you to resolve any question. Thanks Dossier.

Tudor provided a quick, solution-focused response. His eagerness to help and sense of urgency was unparalleled.

There is a lot of positive feedback I can write but what did it for me was the customer service. They responded promptly and were very helpful. I even got a reward for my own mistake( I didn’t put my apt number and they resent the package but I was able to get the other package from the post office. When I told them, they said I could keep both). That’s how I got a Christmas gift for my friend. I love this company honestly.

Great customer service! I mixed up two numbers in my shipping address, and contacted customer service in a panic. They responded quickly, and were able to resolve my issue. This was my first order with Dossier, but it certainly won't be my last!

Recently as of my fault I forgot to updated my shipping address, I was scared I wasn’t going to be able to receive my package because there’s was no link to change or edit address information online and realized maybe I can contact support and what a relief on how smooth and easy the process was. Super helpful and very responsive. I already love shopping the perfumes from dossier now knowing their representatives are just as great I will absolutely continue to give them my business. Thank you Helen, Robert, and Larry!

Although I was confused about how to redeem my points and was able to figure out what to do. Dossier went above and beyond my expectations in resolving my issues.

Loved my first perfume, Floral Violet, lots of compliments! I signed up for the Plus subscription on the US side, but the Canadian site was launched and the Plus subscription was no longer available to me. Dossier, after a bit of back and forth, honoured the exchange rate difference that I paid for the USD Plus subscription and helped me process a new CAD order and apply the US credits I had paid for. When they launch a Plus subscription in Canada I will be signing up! Looking forward to the 4 new perfumes I ordered!!

Super fast and helpful! My package was lost/stolen so I emailed their support a hail mary. I did not expect anything, but they requested I submit a missing package claim and offered me a replacement or refund!