DossierReviews of dossier.co

Dossier customer support is the best. The most respectful and professional service I have experienced. Thank you Andrew for being so supportive and understanding. YOU ROCK!!😊

Awesome customer service.

I’m really a fragrance enthusiast or Fraghead. It’s so much more to me than an afterthought when you’re about to go out & want to smell your best. For me a particular scent can transport me to a particular place & time if it evokes a memory. Even if I have no working memory for a specific fragrance they have the unique ability to ignite my imagination conjuring up a vibe that I may associate with a food that I really enjoy or a season that’s reminiscent of time spent with those I love. Being as how I’m a woman of pretty modest means having perfumery as a hobby can become exceptionally taxing on my budget & if left unchecked instead of enjoying these items of luxury I equate each spritz with a monetary amount causing more feelings of guilt than pleasure. Luckily for me there are a few tricks of the trade & well kept secrets that allow me to have my cake & eat it too. Dossier is one of such tools in my olfactory shed. I get to enjoy the vibe I desire so very much that is usually associated with an entirely cost prohibitive price tag for a mere fraction of the cost & I don’t even think twice about wearing my favorite perfumes for any reason whatsoever, whether I’m just staying in & want to feel & smell cozy & contented or whether I want to wear a sleepy scent to waft me into dreamland. I can even afford to spray some on my bedding or layer scents with reckless abandon. I don’t even miss the bottles all that much, I still have plenty of pretty colored bottles on my vanity but since I own so many & much of them are in perpetual rotation I appreciate the minimalistic bottles with their short descriptive names, magnetic caps & their uniformity makes it much easier to store them in a glass cabinet right next to my dresser for ease of access. It’s not only the quality or price point of a Dossier product that makes them so desirable as their customer service experience leaves absolutely nothing to be desired. I’ve been dealing with one agent in particular for some time now very regularly & I get the red carpet treatment as though I was shopping at Harrods for a Tom Ford scent from his signature line (I keep many such perfumes in my fragrance wardrobe only for often less than 10% of the price with & Dossier’s many TF offerings & I miss NOTHING). This poor man though. I’m always in need of one thing or another whether that be help completing an exchange order or need more information on how to earn extra points towards the cost of future purchases Larry is such a pleasure to deal with even when I’ve emailed him more than 3 times in the course of a 24 hour time frame to change my selections only to email again a a couple of hours hoping that I could change them again before they are shipped out. Never getting an eye roll tone to his correspondence even though if the roles were reversed I hardly believe that I’d have such patience. He always makes me feel as though I am a Dossier VIP & adds that extra touch of wit & humor that is sorely lacking in most of my exchanges with customer service reps, it’s usually just such a cold experience leaving me to wonder whether the last email was actually sent by a real human with an actual heartbeat or just AI. I always feel appreciated even though I am prone to a certain amount of fussiness & indecision when it comes to finding the right scent to fit my collection at that particular time. I’m looking forward to my next biannual haul, I like to wait for the really deep discounts & they are truly ridiculously affordable during those windows. So far I have always been able to deal with my very favorite agent & I only hope that he’ll still be working in the same department so that nothing has to change. I’m really quite certain that a company with such a reputable name would only employ the most attentive & dedicated individuals but I have built such a rapport with Larry that I’ll just keep my fingers crossed 🙂

Excellent customer service. 👌🏻

Dossier is one of the greatest companies . I get nothing free , I purchased all my items . They have sales often , there’s also different tiers as far as how much you spend in a year gets you money off the more you’ve spent . You get free bday points, a free perfume to try in a silver tier . It’s fun , and they really smell exact to the high end ones , my daughter and I tried it !! We have a few Tom Fords, creeds, Alien, Santal 33 , Flowerbomb , and every one I’ve purchased is exact ! They are so helpful , they actually go out of their way to help and to make sure you’re happy . Companies don’t do that now . I’m not one for drugstore dupes , but I tried this company after some friends in NY told me about it and that it was a spot on dupe and the company was going places . I have SO SO many bottles , bc I can afford to buy multiples of Tom Ford, Creed, Byredo , I love it !! I mix them , make my own & it’s great ! The shipping is fast , really fast . If you pick a perfume ( full bottles!) to try and you do not care for it , you can RETURN it or exchange it within 30 days !! Go to Ulta, or any counter and buy a $300 perfume, use it a few times then TRY TO GET YOUR MONEY BACK BC YOU DONT LIKE THE SMELL ON YOU !! Good luck !! They are polite, so helpful , check on you days later to make sure you like your items . This company’s is going to be big , and I’m glad ! No more $300-$700 a bottle of perfume, ridiculous! This is the same and made in France too !! Try it , you won’t regret it , but … if you do , you can return it !! For full price ! 10 stars ⭐️ The Best J.Reedy~

First of all the scents smell sooo good!! This is my second time ordering and I accidentally sent it to the wrong address so I emailed them to get it fixed.... they emailed me back so quick and fixed it no problem!! Great scents and great customer service!!

Great products and wonderful customer service!

Amazing company and staff very helpful and so pleasant to deal with! Well done guys My package was lost and they were very quick to locate it and redirect it to me…nothing was to much trouble for them ❤️❤️❤️❤️