Cat
The best customer service EVER
The best customer service EVER. Tudor, thank you for your prompt help. I love the products but it is nice to know it is supported by people of your caliber when we encounter an issue. Thank you.

Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Cat
The best customer service EVER. Tudor, thank you for your prompt help. I love the products but it is nice to know it is supported by people of your caliber when we encounter an issue. Thank you.
TFord
Had to cancel a subscription that was made on accident. They are very helpful in informing me as well as refunding.
Sherryl
The brand is great, the fragrances are amazing and I'm also well pleased with the level of service and support when my package was lost by the postal office and the customer stepped in to help me Navigate through my frustration. The customer support team is just wonderful.. thank you Dossier for all the support from a very happy customer.
Curtisa W.
My experience with Dossier's support chat was seamless. The rep's replies were prompt and assuring. She was very professional and handled my issue thoroughly in less than 10 minutes.
Brielle K.
I love all my perfumes!!! They are perfect. I got the Citrus Tea, Citrus Matcha and Sage & Black Tea Renew. I am a huge fan of tea scent and these ones are perfect. They are all very calming scents and not too strong. Dossier's customer service is also top notch and they were so helpful when answering my questions while my package was experiencing delays. Thank you Dossier!!! :)
Marcelo G.
I am in love with Dossier Perfumes, I am their #1 fan, and have just had the most amazing customer experience with Mike over my recent order. Always grateful for great products but to top it off an awesome customer service.
Emma
I love their perfume. The only downside is the monthly subscription. Their customer service is top notch. I cancel my membership without any problem and got my refund. I will still be their customer but will go to Walmart and buy the perfume when I ran out since I do not order monthly. This would be the best option for me. But definitely recommend their perfume and customer service to anyone. Thank you.
Response from DossierMay 31, 2024
Glad to hear you're loving the perfume, Emma! Thanks for recommending us, and remember, we'll always be here whenever you need another spritz of your favorite scent!
Chloe C.
Very fast and only asked one question’s & so nice ✨ got everything resolved